ServiceNow Reporting Specialist at Danaher

Elevate your career as a Service Now Reporting Specialist with Danaher. This remote position focuses on delivering actionable insights and performance analytics across IT service management processes.

In this specialized role, you will design and maintain Service Now reports, dashboards, and performance metrics, enhancing operational visibility. As a key player, you will help automate ITSM reporting processes while analyzing service delivery metrics to identify improvement opportunities. Effective collaboration with ITSM Process Owners and stakeholders will be crucial for successful data-driven decision-making.

Key Responsibilities:

• Design and develop Service Now reports and dashboards

• Automate ITSM reporting and KPI frameworks

• Analyze service delivery metrics and trends

• Establish reporting governance and data consistency

• Collaborate with stakeholders for reporting requirements

Requirements:

• Bachelor’s degree in a STEM-related field

• 3-5+ years in ITSM, reporting, or analytics

• Hands-on experience with Service Now reporting

• Knowledge of ITIL-based ITSM processes

• Proficiency in Excel, Power BI, and Service Now Performance Analytics

Drive impactful data insights and enhance IT service performance as a key contributor at Danaher.