Technical Success Manager Bilingual Remote

Elevate customer cybersecurity success as a Technical Success Manager at Darktrace, fluent in French and English. This remote role focuses on building impactful customer relationships and driving platform adoption.

As a Technical Success Manager at Darktrace, you will partner with security and IT stakeholders to facilitate the transition from deployment to active use. Your expertise will help customers reduce risk and achieve measurable results by utilizing detailed technical success plans, understanding workflows, and tracking engagement metrics. You will also work closely with cross-functional teams to ensure the customer's adoption journey is smooth and effective.

Key Responsibilities:

• Build trusted relationships with security and IT teams

• Create actionable technical success plans for customers

• Identify valuable use cases for daily operations

• Spot adoption gaps and retention risks proactively

• Guide transition from deployment to active use

Requirements:

• Fluent in French and English

• 3+ years in a technical, customer-facing role

• Understanding of enterprise cybersecurity and cloud environments

• Strong communication and presentation skills

• Familiarity with customer success platforms advantageous

Harness your technical expertise and customer advocacy to drive success at Darktrace.