Readiness Services Consultant; Remote

Canada
- Remote ON

Canada
- Remote NS

Canada
- Remote NB

Canada
- Remote BC

Canada
- Remote AB

Canada
- Remote, MB

Full time

R30044

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily.

Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. Crowd Strikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation.

We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

As a Readiness Services Consultant within Crowd Strike's Retainer Management team, you will be a strategic partner helping customers maximize their Crowd Strike Services investment and achieve their security objectives. This role combines relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.

• Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement
• Drive customer preparedness through education, strategic planning, and optimization of their Crowd Strike Services investment
• Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities
• Execute timely account reviews, follow-up documentation, and service scoping
• Develop and maintain customer success plans with clear next steps
• Contribute to program enhancement initiatives and best practices development
• Support team pipeline growth through strategic account expansion

• Experience in cybersecurity services, including incident response management, customer success, and or advisory consulting
• Proven track record of managing senior-level relationships in technical environments
• Strong project coordination capabilities with emphasis on customer service
• Excellence in both written and verbal communication
• Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail
• Clear competency in managing multiple customer relationships simultaneously
• An understanding of cybersecurity concepts and incident response considerations
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

• Strong business acumen and problem-solving skills
• Track record of implementing program improvementsli>
• Knowledge of security frameworks and compliance requirements
• Previous experience in incident response or security consulting
• Experience with service delivery optimization and process improvement

• Platform to work with industry-leading security professionals and technologies
• Variety of learning and growth opportunities
• Chance to build and…