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Senior Incident Manager, Enterprise Operations; Hybrid

Remote / Online - Candidates ideally in
Jackson, Hinds County, Mississippi, 39200, USA
Listing for: Citizens Bank
Full Time, Remote/Work from Home position
Listed on 2026-10-12
Job specializations:
  • IT/Tech
    IT Specialist, Business Continuity, IT Project Manager
Salary/Wage Range or Industry Benchmark: 120000 - 150000 USD Yearly USD 120000.00 150000.00 YEAR
Job Description & How to Apply Below
Position: Senior Incident Manager, Enterprise Operations (Hybrid)

Citizens Bank is seeking a Principal Service Management Specialist - Enterprise Incident Manager to lead enterprise incident management and governance across a regulated financial services environment.

The hybrid role requires onsite presence four days per week at designated hub locations, with remote work not available for this position. You will drive cross-functional responses, mature ITSM processes, and deliver measurable service improvements.

The Senior Incident Manager, Enterprise Operations (Hybrid) role at Citizens Bank is now open for applications in Jackson, MS, United States.

Join Citizens Bank and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Senior Incident Manager, Enterprise Operations (Hybrid) role at Citizens Bank, based in Jackson, MS, United States.

We are looking to fill the Senior Incident Manager, Enterprise Operations (Hybrid) position at Citizens Bank in Jackson, MS, United States.

Position Requirements
10+ Years work experience
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