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Senior Service Designer/Remote
Remote / Online - Candidates ideally in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-10-12
City of Albany, Albany, Albany County, New York, 12201, USA
Listing for:
Motion Recruitment
Contract, Remote/Work from Home
position Listed on 2026-10-12
Job specializations:
-
IT/Tech
UI/UX Design
Job Description & How to Apply Below
Location: City of Albany
Our client, a leader in aerospace & defense
, is looking to hire a Senior Service Designer
. This is a fully remote role that will align to EST business hours!
* This job is a 1-year W2 contract role with benefits!*
As a Senior Service Designer
, you will own critical Customer Experience initiatives
with high visibility to leadership,
seeking to achieve quality, efficiency, and scalability for enterprise aerospace & defense products.
- Own the scoping, partner identification, deliverables, timelines, and delivery of service design projects in collaboration with stakeholders across product, design, research, and operations
- Design surveys, reviews, and leverage conversion dashboards to gather and visualize customer feedback, identifying dependencies and gaps in service offerings
- Leverage data to drive product development initiatives
, advocating for the customer experience - Lead initiatives that optimize pricing, cross-sells, and upsells to ensure customers' needs align to product and value
- 5+ years in Service Design, UX Strategy, UX Research, and/or UX Architecture
, developing customer journey maps, experience maps, service blueprints, personas, and current/future-state experience mapping - Experience conducting user/stakeholders interviews & workshops, as well as presenting insights to senior leadership, distilling complex data to a simple storyline
- Experience with Figma/Fig Jam, Miro, Mural, or similar whiteboarding/collaboration tools
- Ability to apply behavioral/product analytics into UX decisions using GA4, Adobe Analytics, or equivalent data visualization tools
- Hands-on research experience using Qualtrics, User Testing, Dovetail, or equivalent for user/usability testing
- Bachelor's Degree in Service Design, Human Computer Interaction, or related field
- Experience applying AI, automation, data, or emerging technology to experience strategies
- Prior experience in highly regulated industries including aerospace/defense, pharmaceuticals, finance, etc. preferred!
Position Requirements
10+ Years
work experience
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