Customer Relationship Management Administrator

We are looking for an experienced Hub Spot Administrator / CRM Platform specialist to take ownership of a Hub Spot environment that sits at the heart of the organisation's Sales, Marketing and Client Management operations.

This is much more than a day-to-day administration role. You'll be the technical owner and strategic architect of the Hub Spot platform
, responsible for ensuring it is well designed, properly governed, scalable and continually optimised to support the wider Go-to-Market (GTM) organisation.

You'll have a hands-on role across Hub Spot administration, CRM architecture, data governance, integrations, automation, reporting and process optimisation, while also helping shape the longer-term product roadmap.

A particularly important part of the role will be supporting the integration of newly acquired businesses, leading CRM migrations and bringing their data, processes and ways of working into the central Hub Spot environment.

This is an excellent opportunity for someone who enjoys taking ownership of a platform, solving complex problems and finding ways to make technology simpler and more effective for commercial teams.

You'll take end-to-end responsibility for the Hub Spot platform, ensuring it remains fit for purpose as the organisation grows.

This will include:

• Owning the Hub Spot product roadmap
  , identifying opportunities to introduce new functionality, integrations and improvements.
• Managing core Hub Spot administration including users, roles, permissions, properties, fields, custom objects and platform configuration
  .
• Designing and optimising the overall CRM architecture.
• Maintaining the health, performance and scalability of the Hub Spot environment.
• Identifying opportunities to simplify processes and make better use of existing Hub Spot functionality.
• Working with technical and commercial stakeholders to understand requirements and translate them into effective CRM solutions.
• Overseeing the integration of new technologies and data sources into the Hub Spot ecosystem.

A major element of the role will be supporting the integration of acquired businesses.

You'll:

• Lead or significantly contribute to CRM migrations and system integrations
  .
• Assess existing CRM structures, data and processes within acquired businesses.
• Develop approaches for migrating and standardising data into the central Hub Spot environment.
• Ensure data is accurate, consistent and appropriately mapped between systems.
• Help establish repeatable approaches to future acquisitions and migrations.
• Work closely with stakeholders to manage the technical and operational change involved in bringing new entities onto the platform.

You'll be a key custodian of the organisation's CRM data, ensuring it remains accurate, usable and properly governed.

Responsibilities will include:

• Establishing and maintaining data quality and governance standards
  .
• Managing data cleansing, enrichment and standardisation.
• Identifying and resolving data integrity issues.
• Ensuring CRM configuration and processes support relevant data privacy requirements, including GDPR and CCPA
  .
• Developing appropriate processes for managing data throughout its lifecycle.
• Working with stakeholders to ensure reporting and decision-making are based on reliable data.

You'll also play an important role in making Hub Spot work harder for the commercial organisation.

You'll design and optimise:

• Lead and intent scoring models
  , combining fit, behavioural and engagement criteria.
• Lead routing and prioritisation processes.
• Marketing automation and nurture workflows.
• Campaign frameworks designed to support the full customer lifecycle.
• Sales…