Facilities Technology and Automation Specialist

The Office of Physical Plant (OPP) is seeking a Facilities Technology and Automation Specialist to improve facilities, maintenance, asset-management, project-delivery, and administrative processes through the strategic use of automation, machine-learning tools, enterprise data, business-process improvement, and approved facilities-management applications.

Reporting to the Director of Business Intelligence & Automation, this position serves as a bridge between OPP business units and enterprise technology providers. The specialist identifies operational needs, evaluates available solutions, coordinates implementation, supports adoption, and measures whether technology-enabled improvements reduce manual effort, improve process consistency, strengthen data quality, and enhance service delivery.

The successful candidate will work closely with maintenance, engineering, operations, finance, project delivery, planning, and administrative units to improve how information is captured, managed, shared, and used throughout the facilities lifecycle. The role applies advanced analytical and problem-solving methods to moderately complex operational issues and translates business requirements into practical, sustainable solutions.

This position does not develop software, enterprise technology platforms, reports, or dashboards. Instead, it identifies and implements approved automation and machine-learning tools; improves the business processes measured by existing reports and dashboards; supports data quality and system adoption; and partners with report, dashboard, and enterprise technology owners when changes to those products or platforms are needed.

• Evaluate existing facilities, maintenance, project-management, asset-management, and administrative processes to identify opportunities for increased efficiency, reduced manual effort, improved control, and better service delivery.
• Lead moderately complex process-improvement initiatives that leverage approved automation and machine-learning tools within OPP's facilities domain.
• Document current-state and future-state business processes, identify root causes of inefficiency, and recommend practical solutions that improve operational outcomes.
• Develop standards and repeatable practices for efficient, consistent, and well-governed business operations across OPP.

• Collaborate with OPP leadership to identify opportunities where automation, machine learning, process redesign, and facilities business applications can improve operations, asset performance, maintenance delivery, project execution, and customer service.
• Develop and maintain a facilities technology and automation roadmap aligned with OPP strategic objectives and operational priorities.
• Analyze existing operational data, performance measures, and process evidence to define use cases, establish baselines, identify trends and opportunities, and evaluate the effects of implemented solutions.
• Apply statistical thinking and appropriate analytical methods to assess process performance, identify potential predictive or machine-learning use cases, and support evidence-based recommendations. The position uses existing reports and dashboards as inputs and does not develop them.
• Assist in evaluating emerging automation and machine-learning technologies and determine their applicability, limitations, risks, and expected value for facilities-related business functions.
• Serve as a liaison between OPP stakeholders and PSU Information Technology regarding technology initiatives, business requirements, integrations, security reviews, and platform constraints.

• Identify, evaluate, pilot, and coordinate implementation of approved workflow-automation, process-automation, machine-learning, and digital-collaboration tools that address documented OPP business needs.
• Translate operational requirements into solution criteria, use cases, workflow designs, implementation plans, acceptance criteria, and measures of success.
• Assist departments with configuration, testing, validation, implementation, and adoption of approved solutions; coordinate technical development or platform changes with the appropriate PSU IT or vendor…