IT Operations Coordinator

IT Operations Coordinator

Our mission at Utah Legal Services (ULS) is to provide high-quality civil legal aid without cost to people who are unable to afford legal representation or are facing disadvantages, ensuring meaningful access to justice, and promoting education, stability, safety, and protection. Equal Justice Under Law is one of our nation’s most basic principles. However, economic realities often leave these promises unfulfilled.

This is where ULS comes in. Since our inception as a nonprofit in 1976, we remain committed to making equal justice a reality by providing free services, in civil legal matters. More than 70 attorneys and legal professionals, working remote and in person, deliver client services from four regional offices in Salt Lake City, Ogden, Provo and St. George. Join our team and help us level the playing field for low- income Utahns, ensuring everyone has a voice in the legal system.

The IT Operations Coordinator is a people-centered technology role responsible for supporting the organization's staff, offices, and technology operations. This position serves as the primary liaison between employees and as a liaison for the organization's co-managed IT service provider, supporting the daily technology needs and ensuring that equipment, support requests, meetings, records, and routine technology processes are handled promptly, consistently, and effectively across multiple office locations and remote work environments.

The IT Operations Coordinator is an operational, non-management position that maintains technology onboarding and offboarding, user support, technology assets, meeting and conference technology, and technology projects. The ideal candidate excels at customer service, communication, problem-solving, and helping employees use technology confidently and effectively while balancing day-to-day support with organization-wide technology planning and decision-making.

• Receive, document, and respond with professional technology support to staff across multiple office locations and remote work environments.
• Coordinate help desk requests and serve as an escalation point for employee technology needs.
• Troubleshoot hardware, software, mobile device, printer, and VPN connectivity issues.
• Install, configure, and maintain employee workstations, peripherals, and related technology equipment.
• Identify urgent, widespread, or complex problems and identify them promptly to the external IT provider.
• Identify recurring concerns and communicate them to the external IT provider and to ULS leadership.

• Coordinate resolution of technology issues and monitor service levels to ensure timely and effective support.
• Assist with planning, implementation, and maintenance of technology systems and infrastructure in coordination with external IT providers.
• Support technology-related projects, software implementations, equipment upgrades, and system improvements.
• Assist with technology needs for the opening of a Logan office in 2027.
• Run established reports and routine data exports from approved ULS systems.
• Assist staff with standard reports and elevate data, access, or configuration problems requiring specialized assistance.
• Maintain technology records, checklists, instructions, vendor information, and routine process documentation.
• Coordinate onsite visits, equipment deliveries, installations, repairs, and other services with the external IT provider and vendors.
• Assist with tracking technology purchases, licenses, renewals, warranties, contracts, and invoices.
• Gather information needed for technology planning, budgeting, grants, audits, insurance, and organizational reporting.

• Tag, track,…