IT Support Engineer

IT Services Engineer

Location:

Cheltenham - On-site
Salary:
Up to £32,000 per annum
Job Type: Permanent, Full-Time - 37 hours per week

About the Role:

Our client is a well-established organisation operating across multiple sites in the Cheltenham area. They are looking for an IT Services Engineer to join their IT Services team and provide professional, customer-focused technical support.
 
The role will provide 1st and 2nd line technical support across hardware, software, networks and a range of IT services, supporting both onsite users and remote workers.
 
You'll play an important role in maintaining reliable IT services and ensuring users receive an effective and
responsive support service.
 
What You'll Do:
 
Provide 1st and 2nd line technical support across multiple sites
Troubleshoot and resolve hardware, software and network issues
Install, configure and support IT hardware, software and devices
Support Windows desktop environments and Microsoft Office
Provide support for wireless networks, internet access and telephony
Assist with user access, file services and business applications
Set up and support audio-visual equipment for meetings, events and presentations
Provide support for printing and wider technology across the organisation
Monitor IT systems and respond to issues proactively
Maintain accurate technical documentation and asset records
Assist with IT equipment procurement and related activities
Support the wider IT team with infrastructure maintenance and development
Escalate more complex technical issues where required
Provide occasional out-of-hours support when necessary, with time off in lieu provided  What We're Looking For
 
Previous experience in a IT Support role with Service Desk exposure
Strong troubleshooting skills across hardware, software and networks
Experience providing 1st and/or 2nd line technical support
Good knowledge of Windows and Microsoft Office environments
Experience installing and supporting IT hardware and devices
Good understanding of networking and connectivity
Strong customer service and communication skills
Ability to prioritise workloads and work effectively under pressure
A proactive approach to identifying and resolving technical issues
Ability to work effectively as part of a team  

The Ideal Candidate :
 
You'll be a customer-focused IT professional who enjoys solving technical problems and providing a high standard of support to users.
 
You'll be comfortable working across a varied IT environment and dealing with different levels of technical issues, while maintaining a professional and approachable manner. A proactive mindset and willingness to support the wider IT team will be important in this role.
 
Why Join?
 
£27,500 - £32,000 salary
Permanent, full-time position
Based in Cheltenham
Work across a varied IT environment
Opportunity to develop your 1st and 2nd line technical skills
Hands-on exposure to infrastructure, devices, networks and AV technology
Join a supportive and collaborative IT team
Opportunity to contribute to ongoing IT improvements