ServiceNow Analyst​/Developer

Job Title: Service Now Analyst/Developer

Location Requirements: Remote

Job Type: Contract

Role Overview:As a Service Now Analyst/Developer, you will administer, develop, support, and enhance the Service Now platform within a large enterprise environment. You will focus on platform configuration, workflow automation, integrations, troubleshooting, and continuous improvement across multiple Service Now modules. You will collaborate with IT teams, business stakeholders, and platform owners to create solutions, improve workflows, support integrations, and maintain platform stability.

This role requires hands‑on Service Now administration and development experience, including JavaScript, Flow Designer, CMDB, Discovery, and API integrations. You will support ongoing projects, enhancements, upgrades, and enterprise initiatives.

Responsibilities:

• Develop, configure, and enhance Service Now applications, workflows, and platform functionality
• Build and maintain Business Rules, Client Scripts, UI Policies, and other customizations
• Design and implement workflow automations using Flow Designer
• Support improvements across ITSM, ITOM, and other enterprise Service Now modules
• Identify opportunities to improve platform efficiency, automation, and user experience
• Develop, maintain, and troubleshoot integrations between Service Now and enterprise applications
• Configure REST/SOAP APIs, Integration Hub, and related integration technologies
• Support data synchronization and integration workflows across systems
• Troubleshoot integration errors, data issues, and performance problems
• Collaborate with infrastructure, security, and application teams to ensure reliable integrations
• Work with business stakeholders and IT teams to gather and translate requirements into solutions
• Recommend platform improvements, automation opportunities, and technical enhancements
• Assist with solution design, technical planning, and implementation
• Administer and maintain the Service Now platform, including configurations, access, and system settings
• Support platform stability, performance, security, and ongoing maintenance
• Maintain and improve CMDB data, Discovery processes, and related configurations
• Troubleshoot platform issues and support upgrades, patches, and enhancements
• Follow platform governance and administration best practices
• Maintain technical documentation, configurations, and support procedures
• Perform testing and validation of platform changes, enhancements, and integrations
• Troubleshoot escalated issues and provide technical support
• Assist with user acceptance testing, deployments, and release activities

Required Qualifications:

• 5+ years of hands‑on Service Now administration, configuration, and development experience in an enterprise environment
• Service Now Certified System Administrator (CSA) certification required
• Strong experience with JavaScript, Business Rules, Client Scripts, UI Policies, and Service Now scripting
• Experience with Flow Designer, workflow automation, and Service Now platform enhancements
• Experience supporting Service Now ITSM and ITOM modules
• Hands‑on experience with CMDB, Discovery, and configuration management processes
• Experience building and maintaining REST/SOAP API integrations and working with Integration Hub
• Familiarity with additional Service Now modules, including ITAM, HRSD, SPM, Sec Ops, and App Engine
• Strong troubleshooting, documentation, and problem‑solving skills
• Experience collaborating with technical teams and business stakeholders to gather requirements and implement solutions

Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.