IT System Administration Manager

IT System Administration Manager

Full Time | Permanent

Salary Range: $99,300 - $133,608 Annually

This is a telework/hybrid position. The candidate of choice may work from anywhere within the state of Washington with a reliable internet connection. Travel may be required.

This position is open to current DOC employees only.

The Washington State Department of Corrections is seeking a dedicated and knowledgeable IT professional to join the Information Technology team as an IT Systems Administration Manager! The goal of this position is to provide strategic and operational leadership for a team responsible for delivering secure, reliable, and high-performing application services that support the Department’s mission and business needs.

As an IT Systems Administration Manager, the candidate of choice will provide supervise a team of six staff, guiding daily operations while planning for future growth and innovation. Tasks will include balancing current operational needs with long-term planning, identifying opportunities to improve application performance, security, efficiency, and the overall user experience.

Collaboration is key as you will work with business and technology stakeholders to understand organizational priorities, guide application strategies, and ensure SaaS solutions continue to evolve with changing business and technology demands. If you are able to ensure application services comply with established security standards, policies, and practices while fostering a culture of continuous improvement, innovation, collaboration, and reliable service delivery.

A completed application packet will include:

• A cover letter regarding your interest in this position with our agency
• A detailed resume
• Three professional references

We are looking for teammates who share our vision of public service and are committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.

As an IT Systems Administration Manager
, some of your duties will include:

• Managing the SaaS Applications team overseeing administration and operational performance of enterprise SaaS applications which could include:
  • Managing the daily operations of team and services owned to ensure availability, security, compliance, and optimal performance
  • Conducting performance evaluations, sets goals, and provides coaching, mentoring, and professional development opportunities
  • Allocating resources, sets priorities, and facilitates regular team meetings to review progress, address challenges, and share updates
  • Promoting cross training to ensure coverage, recognizes and rewards high performance, and addresses performance issues promptly and constructively
  • Developing strategy and implement service plans to include resources, training and tiered support for services
  • Managing quality, accountability, productivity and timely delivery of services
  • Making recommendations to the Service Delivery Manager and implements improvements of customer services
• Communicating with staff, customers, management, external agencies and vendors and share changes
• Planning and coordinating application lifecycle management and improvement initiative
• Other Duties as assigned

What we need (required qualifications):

• Highly proficient in providing support of information technology with a demonstrated track record of progressively responsible experience in the system administration of enterprise SaaS and COTS applications
• Demonstrated proficiency in leading IT staff and projects, with a proven ability to guide technical teams, oversee project delivery, and ensure successful technical oversight
• Demonstrated experience managing…