Implementation Specialist, Automotive SaaS

Company Overview:

At my Kaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With my Kaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions people love to use. If you’re ready to make an impact in an industry ripe for change, join us at my Kaarma and help shape the future of automotive service.

At my Kaarma, exceptional customer interactions are the cornerstone of our success. Our platform is meticulously engineered to communicate with customers at every aspect of the service, repair, and maintenance journey, ensuring positive and memorable experiences.

As an Implementation Specialist at my Kaarma, you will own the technical configuration and implementation readiness of our service scheduling, digital check-in, and vehicle inspection solutions. You will partner directly with automotive dealership customers to understand their service workflows, operational needs, existing technology, and integration dependencies—then translate those requirements into reliable, scalable solutions.

You will serve as a technical escalation resource throughout the implementation process, resolving complex configuration challenges, confirming infrastructure readiness, and testing the complete customer journey before training begins. Working closely with Deployment Managers and the Training Team, you will ensure each solution is fully configured and prepared for a successful launch. You will also develop documentation, templates, automations, and repeatable processes that improve implementation efficiency and create a consistent customer experience.

• Guide automotive dealership customers through the setup of my Kaarma’s service scheduling, digital check-in, and vehicle inspection tools, ensuring each solution is configured to support the dealership’s specific business needs.
• Lead detailed discovery sessions to understand each dealership’s current workflows, operating processes, and existing technology, including any systems that my Kaarma will replace.
• Confirm that each assigned dealership has the required devices, network connectivity, and technical infrastructure in place well before implementation or onsite training begins.
• Test and demonstrate the configured solution with the customer before training, walking through the full service experience from appointment scheduling and customer arrival through vehicle inspection and service completion.
• Coordinate closely with the Deployment Manager and Training Team to communicate customer requirements, resolve configuration issues, and ensure each product is fully prepared for onsite or remote training.
• Develop templates, automations, and repeatable processes that make product setup more efficient, reduce manual administrative work, and allow more time for meaningful customer consultation.

• 2+ years of experience in software implementation, deployment, customer onboarding, or a similar client-facing role.
• Experience working in automotive, Software as a Service (SaaS), or another technology-enabled…