Senior ServiceNow GRC Consultant; Remote

Senior Service Now GRC Consultant (Remote)

We seek a senior consultant to lead a full Service Now GRC build for a state agency. The agency owns the GRC (IRM) module suite. It has not turned the modules on or set them up. This person starts at zero and takes the platform live. The right hire has led this kind of build before, start to finish.

By the close of the engagement, the consultant will have delivered the items below:

• A live GRC platform in production.
• Configured Risk Management, Policy and Compliance, and Audit Management modules.
• A working risk register, control library, and policy repository.
• Tested workflows, dashboards, and reports.
• GRC tied into the agency's current Service Now apps.
• Complete technical and functional documentation.
• Trained administrators and business users.

The consultant owns the work below across each phase:

Plan and design

• Lead the build from planning through production.
• Gather business and technical needs from agency stakeholders.
• Turn those needs into a clear solution design.

Configure and build

• Configure Risk Management, Policy and Compliance, and Audit Management.
• Configure Vendor Risk Management and Business Continuity Management where the agency needs them.
• Build workflows, forms, approvals, notifications, dashboards, and reports.
• Build risk registers, control libraries, compliance frameworks, and policy repositories.
• Write custom logic with JavaScript, Flow Designer, Business Rules, Script Includes, UI Policies, and Integration Hub when the work calls for it.

Integrate

• Connect GRC to current Service Now apps: ITSM, CMDB, Security Operations, and Vulnerability Response.
• Connect to third-party tools through REST and SOAP APIs.

Test, deploy, and support

• Run testing and guide user acceptance testing (UAT).
• Deploy to production.
• Support the agency after go-live.

Document and train

• Write technical and functional documents.
• Run knowledge transfer sessions.
• Train administrators and business users.
• Lead knowledge transfer sessions and effectively train administrators, business users, and support staff to ensure the agency can independently administer and maintain the Service Now GRC platform after implementation.

Collaborate

• Work with business, security, compliance, audit, and infrastructure teams through each phase.

Required Qualifications:

• Bachelor’s degree in computer science, Information Systems, or a related field (or equivalent experience).
• 7+ years of Service Now experience.
• 3+ years implementing Service Now GRC / IRM.
• A proven ground-up GRC build, start to finish.
• Hands-on configuration of Risk Management.
• Hands-on configuration of Policy and Compliance.
• Hands-on configuration of Audit Management.
• Strong JavaScript development.
• Hands-on work with Flow Designer, Business Rules, Script Includes, ACLs, and UI Policies.
• Integration through REST and SOAP APIs.
• Strong requirements gathering and documentation.
• Understanding of Integration Hub, Integration with ITSM, CMDB, Security Operations, and Vulnerability Response.
• Working knowledge of NIST, CIS Controls, ISO 27001, HIPAA, CJIS, PCI-DSS, or SOX.
• Proven knowledge transfer and training.
• Strong communication and facilitation skills with experience delivering end-user training, mentoring administrators, and conducting effective knowledge transfer during enterprise platform implementations.

Preferred Qualifications:

• CIS-RC certification (Certified Implementation Specialist, Risk and Compliance).
• CSA certification (Certified System Administrator).
• GRC build experience in government or public sector.
• Configuration of Vendor Risk Management.
• Configuration of Business Continuity Management.
• Integration Hub experience.