Manager II, Security Operations

Position Title: Manager II, Security Operations

Job : R-001321

Location: US MN Minneapolis Office | United States Remote

Posting Type: Full time

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

As a Manager II, Security Operations on our Cyber Engineering & Defense team, you will lead Security Operations at SPS Commerce, directly managing Cyber Defense engineers and analysts while owning an 8-person L1/L2 SOC contractor pod under a managed-services model. You'll be accountable for SOC operational performance, including detection quality, triage accuracy, and time-to-containment, serving as incident commander for Sev1 and escalated security incidents.

This role also owns a growing layer of AI agents performing triage, enrichment, and response orchestration work alongside human analysts, and partners closely with the Agentic Cyber Engineering (ACE) function to define and deliver agentic capabilities. You'll operate independently, translating Cyber Defense strategy into a tactical Sec Ops roadmap.

• Own SOC operational performance, including alert triage MTTD/MTTR, true-positive rate, ticket throughput, and time-to-containment across the Cyber Defense engineering and analyst function and the 8-person L1/L2 SOC contractor pod
• Serve as incident commander for Sev1 and escalated security incidents, including severity determination, cross-functional and executive communications, and resolution path
• Own operational accountability for AI agents deployed in the SOC and detection-and-response pipeline, including escalation thresholds, human-in-the-loop checkpoints, and output quality
• Own the day-to-day MSP/contractor relationship for the 8-person L1/L2 SOC pod, including onboarding, performance, retention, and escalation quality
• Translate Cyber Defense strategy into a tactical Sec Ops roadmap, owning the Sec Ops Jira project and quarterly sequencing within the broader Cyber Defense strategy
• Own operational quality of core Cyber Defense tooling including SIEM detection content lifecycle and source health, Crowd Strike platform administration including the NG-SIEM migration, and SOAR runbooks
• Run a healthy 24x7 on-call rotation across FTE and contractor coverage, protecting against alert fatigue
• Provide day-to-day management, coaching, and career development for Cyber Defense engineers and analysts, including weekly 1:1s and written growth plans
• Partner with the Agentic Cyber Engineering (ACE) function on capability definition, development, and delivery of systems to drive and accelerate agentic transformation

This role is hybrid out of our headquarters in Minneapolis, MN or open to fully remote candidates. We Succeed Together through in-person collaboration, balanced with remote work to provide flexibility.

• 8+ years in security operations, detection engineering, or incident response
• Experience maturing Cyber capabilities and driving organizational transformation
• Demonstrated Sev1 incident command experience with cross-functional engineering and executive communications
• Track record of owning a multi-quarter security program end-to-end including roadmap, execution, and measurable risk reduction
• Experience owning MSP/MSSP relationships at scale, including renewal economics, scope changes, and consolidation decisions
• Working knowledge of EDR, SIEM, SOAR, and ticketing tooling comparable to the SPS Cyber Defense stack, such as Crowd Strike, NG-SIEM/Panther/Splunk/Sentinel, Tines/Torq/Phantom, and Jira
• Demonstrated ability to coach engineers, run effective 1:1s, and deliver clear performance feedback
• 3+ years of direct people management including hiring, performance management, and career development preferred
• Direct experience with the SPS stack including Crowd Strike Falcon, Panther, Tines, AWS, EKS, and Atlassian preferred
• Familiarity with supply chain attack patterns and CI/CD security preferred
• Experience working with distributed or offshore SOC teams preferred
• Demonstrated experience directing or overseeing AI agents in an operational service-delivery context, including designing escalation thresholds, human-in-the-loop review points, and quality control for agent-produced…