Business Relationship Manager; Technology Business Representative - CPPW

• Job Appointment:
  Full Time, Regular
• Work Schedule:
  
  Monday
  - Friday, 8:00 AM - 5:00 PM. Alternate schedules may be available.
• Work Location:
  
  Hybrid, this position reports to 1120 SW 5th Ave, Portland, OR 97204. Remote work must be performed within Oregon or Washington. For more information, .
• Union Representation:
  City of Portland Professional Workers Union (CPPW). To view current labor agreements, .
• Starting Pay:
  The City of Portland follows the Oregon Equal Pay Act. Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying.

The IT Business Relationship Manager (BRM) is a strategic role within the Bureau of Technology Services (BTS) Technology Shared Services division. The BRM builds trusted relationships with City leaders and develops a strong understanding of their business strategies, priorities, operating environments, and emerging needs. The BRM uses that perspective to help connect business direction with technology strategy, investment, and Citywide priorities.

BRMs work in close partnership with Service Area Technology Managers (SATMs), who serve as the primary technology partners for their Service Areas and maintain the integrated view of technology priorities, demand, commitments, and delivery. The BRM complements this role by bringing broader business strategy, executive priorities, investment and budget considerations, and enterprise perspective into technology planning and decision-making.

Each BRM supports a portfolio of City bureaus and offices and works across organizational boundaries to identify significant and emerging needs, shape strategic technology investments, support prioritization and tradeoff decisions, and identify opportunities for shared or Citywide solutions. BRMs collaborate with SATMs, BTS Core teams, delivery teams, and City leadership to bring the right perspectives together early and help ensure business priorities and technology decisions remain aligned.

Successful BRMs are strategic thinkers, skilled relationship builders, and effective translators between business and technology. They help leaders navigate complex decisions, make risks and tradeoffs visible, anticipate emerging needs, and strengthen a coordinated technology partnership between BTS and the City organizations it serves.

• Build strategic relationships with your portfolio’s SATM and Service Area leaders, developing a strong understanding of their business direction, priorities, challenges, and emerging needs.
• Connect business and technology strategy by helping translate business direction into technology implications, strategic priorities, investment needs, and longer-term planning.
• Shape significant and emerging demand by clarifying business outcomes, value, priority, timing, funding considerations, risks, and measures of success before determining a technology path.
• Support strategic planning and investment decisions by collaborating with SATMs, business leaders, and BTS partners on technology roadmaps, prioritization, budgets, significant investments, and tradeoffs.
• Work across organizational boundaries to bring together the right business, Service Area, Core, and delivery perspectives; identify opportunities for shared solutions; and support a coordinated One BTS experience.
• Communicate and influence effectively across executive, business, and technical audiences, translating complex issues, constraints, risks, and tradeoffs and proactively surfacing significant needs or concerns before they become escalations.

• A strategic thinker who connects business goals and emerging needs with technology strategy, planning, and investment.
• A trusted relationship builder who develops strong partnerships with executive leaders, Service Area Technology Managers, and business and technical teams.
• An effective communicator who translates complex technology capabilities, constraints, risks, and tradeoffs into clear business terms and helps technology teams understand business priorities.
• A collaborative facilitator who brings together stakeholders with differing perspectives, builds consensus, and helps groups reach clear, informed decisions.
• An enterprise-minded partner who works across organizational boundaries to identify shared solutions and advance coordinated, Citywide technology priorities.
• A thoughtful investment advisor who evaluates technology needs based on business outcomes, value, risk,…