IT Asset Management Software Program Analyst

Job Description

ITAM Software Program Analyst

We are seeking an experienced IT Asset Management Software Program Analyst to lead the development and implementation of a comprehensive software asset management (SAM) lifecycle program. A strong background in ITAM and SAM principles, with proven expertise in implementing and optimizing Service Now IT Asset Management modules. This role is critical in ensuring the efficient management of software assets throughout their lifecycle, optimizing costs, minimizing risks, and ensuring compliance with licensing agreements.

• Design, develop, and oversee the implementation of a robust Software Asset Management Life Cycle Program
  .
• Establish policies, processes, and governance for the management of software assets across the organization.
• Define and implement workflows to ensure effective tracking and reporting of software usage and compliance.
• Lead the integration and configuration of Service Now IT Asset Management (SAM) modules, including Software Asset Management Professional.
• Collaborate with stakeholders to customize Service Now workflows and reporting dashboards to meet organizational needs.
• Provide recommendations for Service Now optimizations and upgrades regarding ITAM/SAM functionalities.
• Manage and track software licenses, entitlements, and compliance requirements.
• Conduct periodic audits to identify risks, licensing gaps, and cost‑saving opportunities.
• Partner with procurement teams to negotiate software license agreements and renewals.
• Work closely with IT, procurement, and finance teams to align software asset management practices with organizational goals.
• Collaborate with vendor management teams to ensure accurate contract and license tracking.
• Provide training and guidance to stakeholders on SAM policies, processes, and tools.
• Develop and maintain reports and dashboards to provide visibility into software usage, compliance, and cost savings.
• Perform data analysis to identify trends, risks, and opportunities for process improvement.
• Ensure the accuracy and integrity of data within the SAM tools.

• Bachelor’s degree in information technology, Business Administration, or a related field (or equivalent work experience).
• 7+ years of experience in IT Asset Management (ITAM) with a focus on Software Asset Management (SAM).
• Hands‑on experience with Service Now implementation, particularly the ITAM or SAM modules.

• Proficiency in Service Now ITAM/SAM Professional or similar platforms.
• Strong understanding of software licensing models.
• Familiarity with ITIL principles and best practices.

• Excellent analytical and problem‑solving skills.
• Strong communication and interpersonal skills.
• Ability to lead projects and manage competing priorities in a fast‑paced environment.

Experience in IT Asset Management (ITAM) with a focus on Software Asset Management (SAM).

Flexible work from home options available.