Junior​/1st Line, IT Service Desk Analyst

• Have you recently been working in IT Support?
• Do you thrive in delivering excellent Customer service?

Then this role is for you: a 1st-line IT Support Analyst.

We can offer you:

But - You must be a good communicator with reasonable IT skills

My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector.

You will receive an excellent base salary of £24,700 plus overtime (average £2,000) with a salary review of £25,000.

The role will be based at their office in Adlington, Chorley, with some remote work.

You will be joining a company that offers training, a genuine career path, and an additional benefits package.

As the 1st Line IT Support Analyst, you will:

• Serve as the primary contact for telephone support, assisting pharmacy dispensers with IT problem resolution.
• Provide telephone support to the user base utilising remote access tools.
• Log and categorise incoming calls and emails within a CRM system.
• Active involvement in documenting and updating the knowledge base.
• Create job opportunities for Engineers and maintain liaison with them.
• Take ownership of incidents and progress them quickly and efficiently.
• Document issues/problems and raise them to the 2nd line team.

We are looking for a 1st Line IT Support Analyst with:

• An IT/Software-focused, customer service delivery background
• Good general IT skills.
• Problem-solving attitude and aptitude.
• Good communication skills, both written and verbal.
• Good problem-solving skills.
• Ability to manage own workload effectively.
• Excellent time management skills.
• Attention to detail.
• An ability to Take Ownership.