Director, Operations Strategy & Enablement - IntelliScript; Remote

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript's entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we've shown sustained growth that ensures you'll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our Linked In page for a closer look at our company, and learn more about our cultural values here.

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The Director, Operations Strategy & Enablement is a key member of our Operations leadership team, driving Operations strategy, delivery, cross-functional alignment, and process frameworks at Milliman IntelliScript. Intersecting technical execution, consumer operations, and data governance, this role aligns product, technical, and client-facing teams to ensure maximum efficiency, accuracy, and compliance across our Insurtech portfolio.

• Partner with leadership to translate business goals into actionable technical and operational roadmaps.
• Establish standardized workflows, playbooks, and cross-functional frameworks linking client and consumer delivery across all teams
• Identify bottlenecks, eliminate redundancies, and ensure team readiness on client and consumer delivery

• Direct consumer operations functions, ensuring high service standards, compliance, and expanded self-service options.
• Improve data quality through continuous monitoring and feedback loops
• Evaluate and deploy AI agents and intelligent automation to streamline routine workflows, improve routing, and scale team capacity.
• Establish AI governance, prompt standards, and risk controls for operational deployments.

• Define and track KPIs, SLAs, and process health metrics; lead regular performance reviews with leadership.
• Mentor and manage high-performing Operations teams, fostering a data-driven, accountable culture.

• Leadership &
  
  Experience:
  
  10+ years leading operations, business enablement, or delivery in high-growth B2B software or tech environments.
• AI & Automation: Proven track record deploying and governing AI agents, LLMs, or automated tools to solve operational challenges.
• Operations & Data: Deep experience managing workflows and high-volume data environments, interpreting large data sets, and improving data quality.
• Strategy & Analytics: Strong skill in translating…