Remote Consumer Research Participant

Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and optimize care delivery.
The Director, Consulting Services owns the solution practice that carries Merge implementations from discovery through stabilization, the design + configuration standards that practice works to, & the customer education that turns a delivered solution into daily practice. The Director leads the practice, sets the methodology governing how solutions are designed, validated, & accepted, & is accountable for adoption of what the practice delivers.

Key Responsibilities

Lead the Consulting Services practice across the implementation lifecycle, spanning discovery, solution design, configuration, testing, & post-go-live stabilization

Set the discovery + design methodology the practice delivers against, including required artifacts, design reviews, sign-off points, & traceability from configuration decisions back to the customer's stated objectives

Establish and enforce configuration standards grounded in leading practice, & manage the exception path where a customer requirement genuinely warrants deviation

Own the clinical, operational, & administrative workflow standards that guide solution design, spanning radiology, cardiology, & specialty service lines through to imaging operations, scheduling, & reporting workflows

Lead customers to design decisions that advance their organizational goals, including turnaround time, throughput, site consolidation, standardization across facilities, & cost per study

Define the adoption measures for delivered solutions, & hold the practice accountable to them following go-live

Validate scope at the pre-sales handoff, & route gaps identified in discovery through change control

Own internal build quality, including the configuration validation & functional testing completed before a solution is presented to the customer

Own the customer UAT approach, including test plan design, scenario coverage across clinical + administrative workflows, defect triage, & documented customer acceptance

Define go-live readiness criteria & hold the sign-off decision for solution readiness

Define stabilization exit criteria & the handoff to Support + Customer Success

Own the customer education strategy, including curriculum design, role-based learning paths, & the delivery model across live, remote, & self-service channels

Build and maintain the training content library covering clinical, technical, & administrative audiences, & keep it current against product release

Measure training effectiveness against competency and adoption outcomes rather than completion counts

Manage practice utilization + billable capacity, & forecast consultant demand against the implementation pipeline

Serve as the senior solution authority with customer clinical + IT leadership on design decisions and escalated disputes

Partner with Service Delivery + Technology Operations on engagement staffing, sequencing, & cross-functional issue resolution

Build the capability + certification model defining consultant competency levels across products, service lines, & engagement complexity

Required Capabilities

Clinical workflow fluency across radiology, cardiology, & specialty service lines

Operational + administrative workflow fluency across imaging operations, scheduling, reporting, & departmental reporting structures

Product configuration depth, sufficient to review a design and identify what will fail under real volume

Consultative influence: moves customers off preference toward leading practice, & frames the trade-off in terms of the outcomes the organization is measured on

Judgment on the standardization line, including when an exception is warranted and when it is being rationalized

Quality discipline across build validation, test design, & acceptance, with a bias toward finding defects before the customer does

Instructional capability across clinical, technical, & administrative audiences

Builds practices rather than heroics; codifies what strong consultants do so the rest of the team can repeat it

Leads through Managers, setting standards and holding them rather than stepping in to do the work

Credible with executives on both sides of the house, translating between clinical intent and technical constraint

Minimum Qualifications

Eight or more years in solution consulting, implementation consulting, or application delivery…