Infrastructure Engineer

Job Mandate

We are looking for an Infrastructure Engineer to join our  specialized, tight-knit technical team . You will be responsible for implementing and supporting the server environments and networking hardware that drive our BAS/BMS solutions. Operating in a customer-facing capacity, you will work closely with teammates to deploy robust, scalable infrastructure, acting as a vital link between our technical capabilities and our clients' building automation needs.

Key Responsibilities:

Infrastructure Lifecycle & Operations

System Stewardship :

Monitor and maintain the server, storage, and network systems that underpin BAS/BMS technologies, ensuring maximum availability and high performance for critical building functions.

Incident & Change Management :

Manage the lifecycle of infrastructure components through formal incident, problem, and change management processes to minimize disruption to building operations.

Proactive Maintenance:
Perform root cause analysis (RCA) for high-impact infrastructure incidents and execute critical patches, firmware upgrades, and OS updates following strict change control protocols.

Performance Optimization:
Conduct regular infrastructure health checks, capacity planning, and performance tuning to ensure the network can scale with growing building automation needs.

Resiliency & Recovery:
Support disaster recovery and backup operations, including regular testing and optimization to protect critical building data and system integrity.

Operational Continuity:
Maintain meticulous system documentation, operational procedures, and configuration records to ensure the team can seamlessly support systems, including legacy environments and those built by other engineers.

Working Conditions & Travel:

Work Model : A hybrid arrangement consisting of remote work and collaborative office environments.

Office Environment :

Our office is an open, collaborative space designed to foster teamwork (exact location may vary).

Pace of Work : A dynamic, fast-paced environment where managing competing priorities and meeting tight deadlines is essential.

On-Site Presence :

This role requires regular travel to customer sites to support hardware deployment, infrastructure implementation, and on-site troubleshooting.

Travel Requirements :

Must have a valid passport and be willing to travel within Canada and the United States.

Requirement :

Reliable access to personal transportation is required for local site visits.

Project Implementation & Integration:

Deployment & Delivery :
Actively participate in internal and customer-facing projects, working within established PMLC and SDLC frameworks to ensure successful hardware and software rollouts.

Automation & Innovation :
Proactively identify and implement automation opportunities to improve operational efficiency and reduce manual intervention in infrastructure management.

First & Second-Level Support :
Rapidly respond to monitoring alerts and perform advanced troubleshooting to resolve connectivity and performance issues within the BAS/BMS ecosystem.

Client & Team

Collaboration:

Customer Engagement :
Act as a technical point of contact for clients, translating complex infrastructure requirements into clear, actionable information for non-technical stakeholders.

Cross-Functional Synergy :
Collaborate closely with a small, agile team and across various departments (e.g., application support, security, and Dev Ops) to resolve complex, cross-functional technical issues.

On-Call Support :
Participate in an on-call rotation to provide essential after-hours support, ensuring the stability of mission-critical building systems.

What Success Looks Like in this Role:

Reliable Infrastructure :

Stable and resilient network and server operations that ensure uninterrupted BAS/BMS functionality.

Service Excellence :

Timely resolution of incidents and service requests, maintaining high client satisfaction.

Operational Accuracy :

Detailed and up-to-date technical documentation that allows the small team to scale and troubleshoot effectively.

Project Success :

Successful delivery of infrastructure components for new client sites and system upgrades.

Continuous Evolution :

Demonstrated growth in both technical design and your ability to manage complex, integrated smart-building ecosystems.

Preferred Qualifications:

Experience in project implementation or site-based infrastructure rollouts.

Experience with network monitoring tools and logging systems to proactively manage building system health.

Basic scripting or automation…