Customer Solutions Engineer

OnCall Air is a modern HVAC sales platform that helps contractors manage and streamline their sales process from quote to close. The platform offers dynamic pricing, interactive digital quotes with embedded product details, and flexible financing options to support more efficient and transparent customer experiences. OnCall Air integrates with distributors to provide live pricing, AHRI matchups, and real-time product availability, while smart add-on recommendations help increase sales and average ticket size.

Its interactive proposal interface enables customers to compare options, review detailed information, and approve quotes from any device. In addition, OnCall Air delivers deep sales insights and real-time progress tracking, giving business owners the data and tools needed to coach teams, improve performance, and drive revenue growth.

The Customer Solutions Engineer is a full-time, hybrid role based in Miami, FL, with flexibility for some work-from-home days. This role focuses on supporting customers in the implementation and use of the OnCall Air platform, including configuring integrations, troubleshooting technical issues, and guiding users through best practices. Day-to-day responsibilities include providing technical support to HVAC contractors and their teams, participating in presales activities such as demos and technical Q&A, and collaborating with internal teams to ensure smooth onboarding and adoption.

The Customer Solutions Engineer will also manage small projects related to customer deployments, document solutions and workflows, and help optimize platform usage through training, feedback, and continuous improvement initiatives.

• Strong technical support skills, including troubleshooting, issue resolution, and customer guidance in a SaaS or software environment.
• Experience with project management, such as coordinating timelines, managing implementation tasks, and communicating status to stakeholders.
• Background in presales or customer-facing technical roles, including product demonstrations, requirements gathering, and solution design.
• Knowledge of system integrations, APIs, and data flows; familiarity with connecting software platforms and working with technical teams.
• Understanding of Voice over IP (VoIP) technologies and related configuration or support experience is a plus.
• Excellent written and verbal communication skills, with the ability to explain technical concepts in clear, accessible language.
• Customer-focused mindset with strong problem-solving skills and the ability to work independently and collaboratively in a hybrid environment.
• Experience in HVAC, construction, or related industries, or with sales enablement tools, is beneficial.
• Bachelor’s degree in Engineering, Information Technology, Computer Science, or a related field, or equivalent practical experience.