Help Desk Technician

If you enjoy helping others, are tech savvy, and learn new tasks quickly, the Help Desk Technician may be the position for you! This position supports the needs of all SAY staff both onsite and out stationed at various school sites throughout San Diego.

This position is not eligible for hybrid/remote work week schedules.

• Troubleshoot SAY San Diego desktop, laptops, tablets, and printers
• Travel to out-stationed school and program sites to troubleshoot equipment, connectivity, and user issues that cannot be resolved remotely
• Receive, log, and prioritize help desk requests submitted by phone, email, and in person
• Teach and assist users with how to access MS SharePoint, One Drive, and other utilities
• Maintain the IT asset inventory, including asset tagging and recording device assignments, returns, location, and condition across all offices and out-stationed sites
• Deploy, relocate, and decommission equipment for new hires, staff transitions, and office moves; prepare end-of-life devices for disposal with data wiped or destroyed per HIPAA and agency data-security requirements
• Support conference room technology across SAY San Diego offices, including displays, projectors, cameras, speakerphones, and Microsoft Teams meeting equipment, and provide on-site audio/visual support for organizational meetings and events
• Support agency-issued mobile devices and tablets, including iPhone and Android setup, Apple  app installation, enrollment in Microsoft Intune, and troubleshooting connectivity at school and program sites
• Cultivate and maintain relationships and connections with school-site IT personnel

• 6 to 12 months Level 1 help desk experience preferred
• Familiarity with Windows 11, Microsoft 365 and setting-up iPhones, iPads, and Apple IDs
• Experience working with school systems is highly desirable.
• Valid California driver’s license, clean DMV record, and proof of current auto insurance; access to reliable transportation and willingness to use it for work-related purposes

• Tech savvy with solid working knowledge of computer hardware set-up for PC’s
• Ability to lift 50 lbs. unassisted.
• Solid communication and interpersonal skills; personable and customer service oriented
• Teachable and able to learn new tasks quickly and thoroughly
• Responsive and reliable with changing priorities
• Works well with a broad range of diverse, cultural and socio-economic populations and backgrounds.

DEPARTMENT:
Administration

REPORTS TO:

Manager of Information Technology