NYS​/CTO PRD-UX Engineer Level 2

Full Time NYS ITS/CTO PRD-149 UX Engineer Level 2 Albany, NY

Voyatek delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.

For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.

We're more than a technology company -- we're an outcomes company.

We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.

We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place. Voyatek is seeking applicants to occupy the position of UX Engineer Level 2 within our team.

• Working as part of a team of problem solvers, consulting and collaborating with team members and stakeholders to understand business goals, and helping solve complex business issues from strategy to execution
• Designing, developing and implementing both client and internal facing applications and providing technology tools that help drive NYS strategic initiatives
• Using enterprise architecture across application areas to build delivery models that map capabilities to business needs outlined by NYS
• Using multiple sources of information including broader stakeholder views to develop solutions and recommendations
• Addressing defects and enhancements as part of the application support lifecycle
• Participating in incident resolution post implementation as required
• Creating and carrying out user research plans (i.e., surveys, interviews, focus groups, etc.), as well as explaining user research results to internal and external stakeholders
• Planning and facilitating design thinking workshops (i.e., journey mapping, user needs modeling, etc.)
• Creating UX deliverables (i.e., developing user models and scenarios, sketches, user stories, user flows, interactive prototypes, wireframes, storyboards)
• Planning and conducting usability testing, analyzing user feedback and activity, and iterating to improve the user experience
• Working closely with developers to bring designs to life, assisting with content development, and creating and iterating on prototypes that require coding to improve solutions
• Collecting quantitative and qualitative UX metrics that support usability validation
• Designing for multi-device web, iOS, and Android contexts
• Other duties as assigned

Consultants may be eligible to telecommute for more than 50% of their work hours, up to and including 100% remote work. Telecommuting arrangements require direct manager approval and are subject to change based on program needs. Consultants approved for 100% remote work must attend monthly in-person meetings at the Albany office and be available for major milestone meetings as needed.

• Level II
  - More than seven (7) years of experience working on complex projects with 2 or more years in a leadership role as a UX Engineer
• Seven or more years of experience in UI/UX engineering on full life cycle…