IT Network Engineer - 2nd & 3rd Line Support

IT Network Engineer - 2nd & 3rd Line Support
- Permanent c £36k - £38k + Benefits Package.

South West London
- Full-Time Onsite
- Monday to Friday - during Term Periods
- Flexibility to work from home during holiday periods.

Education Sector experience desirable. Must be eligible to work in the UK.

Approximately 60% Networking / 40% End-User Computing & IT Infrastructure Support. Seeking to secure a hands-on IT Network Engineer to take responsibility for the configuration, administration, maintenance & troubleshooting of Network & core IT Infrastructure across 4 School Sites - all within approximately 5-10 minutes' walking distance.

The role will focus predominantly on networking (60%), including Switching, Wireless Connectivity, Firewalls & Network Security, alongside providing 2nd & 3rd Line IT Support across Microsoft 365, Intune, Endpoint Management, Windows Server & End User Computing Infrastructure (40%).

• 2nd & 3rd Line IT Support:
  Troubleshooting complex Networking, Infrastructure, hardware & software issues through to root-cause resolution.
• Network Infrastructure:
  Hands-on configuration, administration & troubleshooting of network switches, routers, wireless access points & controllers, including Cisco & Netgear networking technologies.
• Networking:
  Strong knowledge of VLANs, inter-VLAN routing, TCP/IP, IP addressing, Subnetting, DNS & DHCP.
• Wireless Networking:
  Configuration & troubleshooting of Wireless Networks, including access points, coverage, channel planning & authentication.
• Network Security:
  Smoothwall firewalls, firewall rules, NAT, VPNs, web/content filtering, network segmentation and security policies.
• Microsoft 365:
  Strong administration experience across Microsoft 365, Entra , Active Directory, Exchange Online, SharePoint & MS Teams.
• Microsoft Intune / Endpoint Management:
  Hands-on experience with Intune, device enrolment, Autopilot, configuration profiles, application deployment & compliance policies.
• Windows Server:
  Active Directory, Group Policy, file & print services, virtualisation, backup & recovery.
• Multi-Site Infrastructure:
  Supporting Network connectivity and IT Infrastructure across 4 locations, including liaison with ISPs and external suppliers.
• Audio/Visual Equipment:
  Smart Boards, projectors, interactive displays & classroom technology.
• Additional IT Support:
  VoIP telephony, printers, CCTV, access control and school IT systems.
• Excellent communication skills, strong problem-solving ability and a proactive approach.

• Previous IT / Network Engineering experience within the Education Sector, ideally supporting schools.
• macOS, Apple devices, iPads & Apple Device Management
  - Jamf & Apple School Manager.
• Networking certifications such as CCNA, CompTIA Network+ or Security+.
• Experience with School Management Systems such as iSAMS, SIMS or Arbor.
• Experience with virtualisation technologies including VMware or Hyper-V.

Full-Time Onsite
- Monday to Friday, 8.00am - 4.30pm (TBC) - Term Periods. Some flexibility may be required for Network upgrades & Infrastructure projects outside normal school hours or during school holidays.

• 27 days annual leave + Bank Holidays
• Salary Sacrifice Pension
• Free Lunches During Term Time
• Training & Professional Development
• Support Towards Technical Certifications
• Cycle to Work Scheme

/IP, DNS, DHCP, VPN, Network Security, Network Troubleshooting, Microsoft 365, M365, Microsoft Intune, Autopilot, Entra , Active Directory, Windows Server, Group Policy, Endpoint Management, End User Computing, EUC, Microsoft Teams, SharePoint, macOS, Jamf, Apple School Manager, Education IT, School IT Support, London, South West London.