Field Application Scientist, xPloration

Omni Ab provides our pharmaceutical industry partners access to the most diverse antibody repertoires and cutting-edge screening technologies to enable discovery of next-generation therapeutics. We leverage our state-of-the-art technologies to facilitate the discovery of best-in-class antibodies.

Omni Ab consists of dynamic, collaborative and innovative team members that are passionate about contributing to the technological frontier of drug discovery and to the advancement of global human health. Together, with our partners, we are enabling the discovery of next-generation therapeutics.

Omni Ab’s xPloration offers superior screening and cell recovery compared to other single cell profiling technologies. Its high throughput enables the discovery of rare cells potentially missed by other systems or approaches. Its rapid laser-based recovery process paired with next-generation sequencing enables further mining of immune repertoires for potential hit expansion. xPloration supports various assay formats and is valuable for high-throughput B cell screening within the growing Omni Ab partner ecosystem.

We’re seeking a Field Application Scientist to serve as a trusted technical partner to biotech, pharmaceutical, and academic customers, delivering pre- and post-sales scientific support that drives successful evaluation, adoption, and use of the xPloration platform. This person will be an important member of the xPloration technical support team that focuses on customer enablement (both remote and on-site) while also doing some internal applications development.

• Externally this person will serve as a confident, friendly, and scientifically rigorous representative of xPloration and Omni Ab - leading customer demos, trainings, and technical troubleshooting.
• For internal applications, this person will help expand and validate workflows, develop training materials, and translate field feedback into scalable improvements that broaden xPloration adoption across a larger audience.

This individual will collaborate closely with our Sales and Science teams to ensure a seamless customer experience. The ideal candidate has a strong technical background in assay development, high-throughput screening, antibody discovery, instrument hardware support, and good customer service and communication skills.

This role reports to the Senior Field Application Scientist.

This is an onsite or remote position based out of our Emeryville headquarters and will require 50% to 75% domestic and international travel. This is a full-time position, and the office hours are between 8am to 5pm local time.

• Plan and execute on-site and virtual demos and technical evaluations in close partnership with the xPloration Sales team.
• Lead customer onboarding and training, including best practices, workflow setup, experimental design guidance, and interpretation of results.
• Provide expert, scientist-to-scientist technical support and troubleshooting - staying calm, confident, and solution-oriented during high-stakes or challenging demo and partner environments.
• Develop enablement tools and technical content including protocols, SOPs, training decks, demo scripts, FAQs, troubleshooting guides, and demo-ready datasets.
• Execute validated solutions to improve and expand on xPloration workflows, use cases, and performance to partners and customers.
• Capture and synthesize customer feedback, recurring technical issues, workflow needs, and emerging applications; communicate actionable insights to Sales, Product, R&D, and Service teams to improve the customer experience and inform product development.
• Maintain high-quality documentation and operational rigor (e.g., CRM…