Director, Cloud Operations AGFA · Remote · US · Cloud not stated ago

Agfa Health Care, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).

At Agfa Health Care, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.

From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.

We are seeking an experienced Cloud Operations Leader to build, scale, and lead our Cloud Operations organization. This role owns the end-to-end operational performance for our Enterprise Imaging cloud platform, supporting mission critical and highly regulated SaaS environments. The Cloud Operations Leader defines and operates industry standard operating models to ensure reliability, availability, scalability, compliance, effective security operations execution, and disciplined financial stewardship.

In close collaboration with Solution Architecture, Engineering, Product Management, Security (Sec Ops), Finance, Program Management, and customer facing teams, the Cloud Operations Leader embeds modern SRE and Sys Ops practices into the delivery and operation of cloud and hybrid solutions.

• Remote – US / Canada

• Own the operational health, stability, and performance of all production cloud platforms and shared services.
• Manage SLAs, error budgets, and operational KPIs aligned to customer experience, availability commitments, and business priorities.
• Serve as the operational authority during major incidents, leading response, escalation, communication, and post‑incident remediation.
• Partner with the Customer Support organization in escalation management and issue resolution to ensure clear escalation paths, rapid resolution, and consistent customer impact communications.
• Establish operational readiness, integrate change management, and release governance standards.
• Design sustainable on‑call, escalation, and follow‑the‑sun support models.
• Drive automation, self‑healing, and systematic toil reduction to improve reliability and operational efficiency.

• Own the lifecycle and operations of AWS-first cloud platforms
• Ensure resilience, disaster recovery, backup, and business continuity objectives are met and tested.
• Partner with architecture and engineering teams to ensure reliability‑by‑design,
• Oversee capacity planning, performance engineering, and scaling strategies aligned with commercial strategies.

• Partner with R&D to standardize CI/CD pipelines, release processes, and platform automation.
• Own end‑to‑end observability including metrics, logs, traces, dashboards, and alerting.
• Continuously improve MTTR, MTTD, and deployment reliability.

• Implement and operate security controls defined by Sec Ops across cloud platforms and operational processes.
• Ensure compliance with regulatory frameworks (e.g., HIPAA, SOC2, ISO, NIST as applicable).
• Support audits, vulnerability management, patching, and risk remediation.

• Leads cloud operations through transformation, including the transition from traditional delivery models to a SaaS‑first operating model.
• Build, lead, and develop a high‑performing and efficient global Cloud Operations / SRE organization.
• Hire, coach, and retain top talent;…