Manager IT Support

Manages all information systems operation activities, including computer operations, data entry, data control, and operations support.

• Lead the team responsible for running mission critical enterprise data centers, including installation, maintenance, and troubleshooting of servers, storage, network, and security hardware.
• Interact with data center colocation providers to ensure smooth operation of facilities maintenance to ensure reliability of the environment.
• Participate in IT Service Management (e.g. ITIL) processes including change, problem, and incident management.
• Play a key role in IT Asset Management and IT Asset Disposal, ensuring that all assets are securely tracked and managed.
• Lead triage efforts to diagnose and resolve service-impacting issues.
• Develop, organize, and implement processes to ensure compliance, security, reliability, and safety in data center operations.
• Ensure the data centers operate in a secure manner in compliance with all regulatory and internal controls.
• Manage a geographically distributed team across multiple time zones consisting of vendors, contractors, and employees.
• Communicate clearly to all levels of stakeholders, including executive leadership, to
  ** escalate
  * * risks and issues as necessary.
• Develop and implement contingency plans to address unforeseen challenges.
• Develop and oversee on-site team members daily work schedules, including a 24x7 on-call rotation across multiple sites
• Lead and mentor team members and ensure best practices are being followed
• Play an integral role in contract management and planning for data center budgeting.
• Responsible for system support and availability.
• Some travel to data center locations is required.
• Perform other duties as assigned.

• Understanding of data center infrastructure.
• Strong basic management, human relations, and communication skills.
• Excellent analytical, organizational, planning, and project management skills.
• Ability to develop and implement structured processes for performing work.
• Strong verbal and written communication skills necessary to explain and present complex information to all levels.
• Ability to work independently as a self-starter.

• Management experience strongly preferred

This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business need.

Bachelor's Degree/equivalent in MIS, computer science or other directly related discipline.

Bachelor’s degree required.

Five (5) years directly related work experience in information systems environment.