Enterprise Monitoring Specialist - EHRA

Agency Department of Information Technology Division Chief Deputy SCIO Job Classification Title Network Specialist (NS) Position Number  Grade DT10

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

Salary Range: $87,617 - $131,426

The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act.

We currently have an opening for an Enterprise Monitoring Specialist. This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work. Any telework will be under the conditions of the state Teleworking Program Policy and the employer may end any teleworking arrangement at any time in the employer's sole discretion.

The Enterprise Monitoring Specialist is responsible for the evaluation, design, implementation and maintenance of solutions that provide monitoring and alerting for DIT-managed infrastructure devices and the databases and applications that they support. In addition, the position will leverage Service Now's capabilities in Event Management to decrease mean time to respond and resolve issues which leads to an increase in system availability and customer satisfaction.

Finally, the Enterprise Monitoring Specialist is responsible to perform fault isolation, event management, measure network, system, and application performance, identify trends in an attempt to forecast potential service impacts, and ensure reliability and that all Service Level Commitments are being met.

• Design and implement enterprise level monitoring solutions that will align processes with DIT enterprise services to create transparency for customers into the quality of service being delivered.
• Interact with internal and external customers to gather requirements, design, and implement custom monitoring solutions that provide them with views into the services they manage and use.
• Leverage Service Now event management to provide workflows and automation for the routing and resolution of auto-generated events created by the various monitoring solutions.
• Collaborate with and assist other DIT teams with ensuring that the DIT asset database and CMDB are up-to-date and mature by leveraging the discovery process and service mapping.
• Provide system administration on the systems and tools used to deliver the Enterprise Monitoring service.

The Department of Information Technology (DIT) Enterprise Monitoring team is responsible for evaluating, designing, implementing, and maintaining enterprise solutions used to provide monitoring, analysis, and support of the North Carolina statewide IT network and systems infrastructure along with other enterprise services/applications.

The following Management Preferences are not required, but applicants that possess these skills are preferred:

• Demonstrated experience in network and/or systems management, specifically with a large or enterprise network
• Experience monitoring network, system and/or application health, preferably in a large or enterprise network
• Experience with network and/or application protocols such as TCP, UDP, SNMP, FTP, HTTP,…