Senior AWS Cloud Architect - Managed Services Myriad· Remote · US · Cloud –ago

You are a seasoned

Cloud Architect.

Youown the operational build-and-run, the Principal Architect owns technical architecture and design, and the Practice Manager owns strategy and go-to-market.

The Senior AWS Managed Services Engineer builds outand operates Myriad
360's AWS managed service offering in collaboration with the AWS Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale.

This role has a dual mandate. First, build andoperatethe managed service: the incident management, service desk, monitoring, automation, and reporting that make it run day to day. Second, own AWS MSP Program certification, including the self-assessment, evidence collection, and audit readinessrequiredto achieve andmaintaindesignation.

The role starts hands-on, building andoperatingthe service. As the practice scales, there is a clear path to lead the managed services team you help create.

• Stand up and run incident management: identification, logging, categorization, prioritization, investigation, playbooks, resolution, and closure.

• Build andoperatethe service desk and support model, including AWS Support plan coverage for partner-owned and customer-owned accounts.

• Define and manage SLAs and service-level management.

• Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps.

• Author operational runbooks and automation to run the service repeatably.

• Establish service continuity, disaster recovery, and backup processes.

• Build Fin Ops reporting and financial planning into the managed service.

• Set up personnel onboarding and the operationalprocessdocumentationrequiredto run and audit the service.

• Own AWS MSP Program certification: build the service to meet MSP Program requirements and own the self-assessment, evidence collection, and audit readiness.

• Build the customer service-management machinery (reporting, service-review cadence, escalation paths) and run key service reviews.

• Use AI and automation tooperateand scale the service,leveraging AI/ML platforms to help resolve tickets, surface anomalies, andidentifyoptimization opportunities.

• Help build and, over time, lead the AWS managed services operations team.

• Experienceoperatingan AWS managed service or MSP practice, hands-on with the service-delivery disciplines above.

• Experience building repeatable managed services capabilities, operational processes, and service delivery models.

• Experience contributing to an AWS MSP Program audit or a similar operational audit is a strong plus.

• Experience with in a Managed Services Provider (MSP) environmentstronglypreferred.

• General familiarity with compliance frameworks such as SOC 2 and ISO 27001, and a security-aware approach to operations (security policies, event logging, awareness training) preferred.

• Experience driving cloud modernization and AI-enabled operational transformation initiatives preferred/

• Familiarity with Microsoft Azure and Google Cloud Platform preferred.

• AWS Certified Sys Ops Administrator
  - Associate

• AWS Certified Solutions Architect
  - Associate

• AWS Certified Dev Ops Engineer
  - Professional

• AWS Certified Solutions Architect
  - Professional

• Fin Ops Certified Practitioner

• ITIL Foundation or higher

• AWS Certified Machine Learning Engineer
  - Associate

• AWS Certified Security
  - Specialty

• AWS Certified Advanced Networking
  - Specialty

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