Content Creator & Quality Assurance PST Shift

Position: Content Creator & Quality Assurance (8:30 am – 4:30 pm PST Shift)
Content Creator & Quality Assurance (8:30 am - 4:30 pm PST Shift)

Job Title:

Content Creator & Quality Assurance (8:30 am - 4:30 pm PST Shift)

Reports to:

Comparisons Team Lead
Quick Facts is a Software as a Service (SaaS) company that organizes information and presents it on a searchable web-based application. We develop intricate, innovative software that is simple to use and saves our clients hours each day. Currently, we provide the solution to the insurance industry, offering brokerages a one-stop location for organizational workflows as well as all their carrier underwriting information, including custom-made comparisons, documents, training, and helpful tools.

About the Role:

We’re looking for a detail-oriented, analytical, and proactive Quality Assurance & Content Creator to join our team. In this hybrid role, you’ll ensure that every piece of content on the Quick Facts platform is accurate, consistent, and easy to understand – while also helping shape the resources that power our users’ daily workflows.
This position is ideal for someone who combines critical thinking and curiosity with strong organizational skills, thrives on structure and problem-solving, and brings a high sense of ownership to improving content quality and user experience.
What You’ll Do  Quality Assurance & Content Review   Review and validate platform resources for accuracy, consistency, and completeness.
Conduct manual QA on updates and data revisions before release.
Collaborate with Product and Technology teams to identify and resolve content or display issues.
Content Creation & Maintenance   Develop, format, and update insurance-related content within the Quick Facts platform.
Work closely with internal stakeholders to ensure information is clear and aligned with user needs.
Maintain high standards of presentation, structure, and accessibility.
Customer Interaction   Be the first point of contact for client questions through our online chat platform.
Support brokers and partners during regular west coast business hours (PST). You must be available to work the following hours: 8:30 am to 4:30 pm PST (Pacific Standard Time). Applications from candidates who cannot commit to this specific time frame will not be considered.
Apply to identify patterns, root causes, and opportunities to enhance content processes.
Contribute ideas to improve workflows, documentation, and user experience.
Bring initiative and creativity to refining how we organize and deliver information.
Qualifications

Required:

Experience in the insurance industry (Personal or Commercial Lines Broker, Underwriter, or related role).
Excellent attention to detail and organizational skills.
Strong and problem-solving abilities.
Clear written and verbal communication.
Ability to work independently and manage multiple tasks efficiently.
Professionalism, confidentiality, and sound judgment.
Reliable remote work setup with stable internet connection.
Nice to Have:
Bilingual (English & Spanish) – an asset.
Familiarity with SaaS tools, content management systems, or QA processes.
How Will You Benefit?
Be part of a company dedicated to improving brokerage operations
Get to work with a great team of self-proclaimed insurance nerds (we’re slightly biased)
Be a part of the change in the insurance industry.
Have an outlet for your creativity and organizational skills
Work from home.
Work-life balance with a 4-day work week
Working with a Start-Up Company that is growing quickly!
Extended health & dental benefits
Mac Book and computer accessories provided
Base Salary will range from $55k
-65k/ a year based on experience.
Why Quick Facts:  At Quick Facts, we believe a strong, supportive company culture is the foundation of success. Just as we uphold professionalism and excellence for our clients, we are equally committed to empowering our team. From day one, we provide the tools, training, and resources you need to thrive.
While experience is important, we value your enthusiasm, eagerness to learn, and willingness to take on new challenges just as much.
We Value Diversity  We are committed to building a diverse workforce that reflects our community at all job levels. We welcome applications from minorities and other racially visible persons, as well as persons with disabilities and women in underrepresented roles. If you are a member of one of these equity groups, we encourage you to self-identify in your application.