Job Description & How to Apply Below
Elevate your career with Relativity as a Remote Technical Support Specialist. Dive into troubleshooting opportunities while providing exceptional service across technical and non-technical customers.
As a vital Application Analyst, you will engage directly with customers, mastering both software and network-related issues. This role requires proficiency in SQL and experience with the Windows platform while maintaining support tickets in Salesforce. Collaborative efforts will drive service quality, all while ensuring adherence to service level agreements.
Key Responsibilities:
• Handle incoming technical requests and perform troubleshooting
• Develop expertise in Relativity products and resolve complex incidents
• Efficiently manage and document support tickets in Salesforce
• Maintain communication with customers, updating tickets promptly
• Collaborate with teams to enhance service delivery and report significant issues
Requirements:
• Proficiency in SQL and Relativity platform
• Proven customer support experience in a technical environment
• Strong analytical and problem-solving skills
• Excellent time management for multiple technical tickets
• Commitment to Relativity’s Core Values
Become a key player in the technical support realm at Relativity, enhancing customer experiences and resolving critical issues.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×