ProAssure Enablement Specialist, Advanced Ops; Remote

Position: ProAssure Enablement Specialist, Advanced Ops (Remote)
Work Flexibility:
Remote The Pro Assure Enablement Specialist, Advanced Operations provides advanced technical services, support, and enablement for enterprise customers. The position will partner with cross-functional teams to enable Pro Assure to support new solutions and services as they are introduced. Responsibilities include contributing to the development and operational readiness of new services and capabilities by defining technical requirements, establishing support processes, developing implementation and deployment approaches, and validating solutions for Pro Assure support.

The role will also identify opportunities to improve serviceability, scalability, and customer support readiness while translating new solution requirements into sustainable operational capabilities.

What you will do:

Partner with Pro Assure Services leadership to drive operational planning, service strategy, resource alignment, and continuous improvement initiatives that enhance the scalability, quality, and efficiency of Pro Assure services.

Lead and contribute to strategic projects and continuous improvement initiatives across Pro Assure Services and cross-functional teams, identifying opportunities to enhance processes, tools, technologies, and service delivery models.

Enable Pro Assure to support new solutions and services by partnering with cross-functional teams to assess operational requirements, define technical and support requirements, develop implementation and deployment approaches, establish support processes, and validate operational readiness.

Conduct discovery and develop scalable service capabilities for new and evolving solutions by evaluating product deployment and utilization within customer environments, gathering insights on workflows and support requirements, and translate product and customer needs into best practices, deployment strategies, support models, documentation, training, tools, and operational processes.

Identify opportunities to enhance serviceability, scalability, and operational efficiency across Pro Assure-supported solutions and lead or influence.

Act as a trusted technical partner to customer stakeholders, proactively anticipating needs, recommending improvements, and helping customers maximize the value and effectiveness of their clinical communication and workflow solutions.

Mentor and provide technical guidance to other Pro Assure members and internal stakeholders, sharing expertise, establishing best practices, and helping build organizational capabilities to support current and future solutions.

Provide account coverage to ensure uninterrupted customer service.

What you need:

Required:

Bachelors in Computer Science, Engineering, Business Administration or Information Technology, or in lieu of degree, 6+ years of additional relevant experience

Minimum 4 years of healthcare IT (HIT) experience supporting IT infrastructure & IT teams within a healthcare environment

Demonstrated experience supporting clinical end users through rounding and training

Knowledge of clinical integrations with third party systems and applications and experience managing a database-driven system

Travel up to 50% within the US with potential for international travel

Must be a US Citizen Preferred:

Highly proficient with MS Office, especially Excel Demonstrated analytical and troubleshooting skills, capable of diagnosing and resolving technical issues independently

Strong communication skills, capable of collaborating with both technical and non-technical stakeholders

Demonstrated success in delivering customer service excellence and presenting to large groups of people Able to work successfully in different customer environments while managing competing priorities

United States of America Pay Ranges:

USN: $89,300 - $148,800 USD AnnualUS5: $93,800 - $156,200 USD AnnualUS
10: $98,200 - $163,700 USD AnnualUS
15: $102,700 - $171,100 USD AnnualUS
20: $107,200 - $178,600 USD AnnualUS
30: $116,100 - $193,400 USD Annual View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage : 50%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or…