Senior Platform Architect - Remote Cloud CCaaS & AI
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-10-15
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IT/Tech
AWS
Zendesk, Inc. is seeking a seasoned Senior Platform Architect to drive the design and implementation of scalable contact center solutions. You will lead architectural strategy across Zendesk, Amazon Connect, and AWS services, ensuring secure, compliant, and high‑performing platforms.
The role requires deep expertise in CCaaS, AI/ML adoption, and cross‑functional collaboration with sales engineering, product, and partners. Hybrid work model with global offices and flexible remote options.
We invite applications for the Senior Platform Architect
- Remote Cloud CCaaS & AI position located in Indianapolis, IN, United States.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Senior Platform Architect
- Remote Cloud CCaaS & AI role at Zendesk, Inc., based in Indianapolis, IN, United States.
We are looking to fill the Senior Platform Architect
- Remote Cloud CCaaS & AI position at Zendesk, Inc. in Indianapolis, IN, United States.
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