Digital Service Portfolio Manager

The Department of Management’s Division of Information Technology (DoIT) is seeking a senior-level Information Technology Specialist 5 (ITS5) – Digital Service Product Portfolio Manager to serve as the single point of accountability for a portfolio of IT and digital experience products. This role leads statewide digital tools used by agencies and citizens, including online forms, online payments, chatbots, language translation tools, mass communication systems, social media archiving, open records systems, and analytics services.

The ITS5 manages projects, grants, budgets, contracts, vendor relationships, and partners with stakeholders to advance the state's constituent digital experience.

• Effectively communicate with a wide range of stakeholders across the enterprise.
• Manage and prioritize multiple high-demand projects simultaneously, ensuring deadlines and quality standards are met.
• Adapt to shifting priorities and pivot strategies seamlessly to maintain progress and alignment with evolving needs.
• Manage and oversee the portfolio of digital experience products while handling grants, budgets, contracts, and vendor relationships.
• Lead and coordinate multiple projects from planning through execution.
• Provide leadership, foster team collaboration, and solve operational problems.
• Oversee the Digital Experience (DX) website program and manage vendor delivery of enhancements.
• Lead the content-strategy team including documentation, communication, and training.
• Analyze organizational and operational problems and develop timely, cost-effective solutions.
• Gather and analyze constituent feedback to ensure digital systems are simple and user-friendly.
• Identify production goals, metrics, and performance objectives.
• Conduct independent research on new and innovative digital services.

• Demonstrated experience managing IT portfolios or major digital service products.
• Knowledge of information and communication technologies.
• Knowledge of public administration and procurement.
• Advanced knowledge of agile development methodologies.
• Strong analytical, communication, and organizational skills.
• Ability to work independently with sound judgment and integrity.

• None required; related digital service or IT credentials preferred.

• Flexible work environment
• Iowa Public Employees' Retirement System (IPERS)
• Health, dental, and vision insurance
• Generous vacation, sick leave, and paid holidays
• Life and disability insurance
• Retirement savings options (RIC)
• Flexible Spending Accounts

At the Iowa Department of Management (DOM), we help government agencies across the state perform at their best by managing financial resources, technology, and information. Our mission is rooted in service—we provide efficient, innovative, and strategic solutions that empower agencies to fulfill their goals.

We’re guided by four core values:

• Integrity– We act with honesty and accountability.
• Teamwork– We collaborate to achieve shared success.
• Service– We are committed to excellence in public service.
• Partnership – We build strong relationships to drive results.

This position occasionally requires onsite work in Des Moines, IA. Employees meeting all expectations of their work responsibilities may request fully remote work and develop a hybrid/remote schedule collaboratively with their manager.

Please note, candidates for this position must reside in the state of Iowa at the time of starting the role.

• After a conditional offer of employment has been made, and as the final step in the hiring process, candidates for this position will be subject to a background investigation, which may include but may not be limited to a verification of a…