Digital Transformation Analyst

Job no: 562483
Work type: Staff
Location: Fresno
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

The anticipated salary hiring range is $5,787 - $5,902per month (Steps 1 –
2), commensurate with qualifications and experience.

The salary range for this classification is $5,787 -$8,430per month.

• This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.
• Positions at Fresno State are to perform their work onsite. Some positions, depending upon University needs and operations, may be eligible for remote work, one day per week, pursuant to Fresno State's remote work guidelines and the CSU policy.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

Working under the direction of Senior Director of Planning and Digital Transformation, the Digital Transformation (DX) Analyst is responsible for supporting the adoption, integration, and design of campus technology solutions and digital experiences, including web, mobile, desktop, hardware interfaces, physical environments, and person-to-person interactions. The DX Analyst will collaborate with cross-functional teams, including campus stakeholders, to deliver user-centered solutions that align with the University's digital transformation initiatives.

This role requires a creative and analytical individual who will use effective communication to facilitate the requirements gathering, execution and completion of projects.

• Knowledge of interaction designs and ability to troubleshoot using HTML, CSS, and comparable languages.
• Strong understanding of user-centered design principles and methodologies.
• Knowledge of and working experience with the design, administration, and support of enterprise Web Content Management platforms; such as:
  Omni Web CMS.
• Knowledge of and working experience with the design, administration, and support of enterprise Mobile App platform(s); such as:
  Modo Labs.
• Knowledge of accessibility testing in accordance with Section 508 of the US Rehabilitation Act and the W3C Web Accessibility Initiative (WAI) and analyzes results.
• Knowledge of common campus software applications and effective training and technology enablement methods.

• Ability to use problem-solving skills and seek to optimize data for the best possible outcome.
• Conduct needs assessments and user research, including interviews, surveys, focus groups, and data collection.
• Technical skills in web and mobile design, including wire framing, prototyping, responsive design, and interface optimization.
• Ability to evaluate the efficacy of prototypes and projects through usability testing and feedback collection and iterate on designs based on user feedback.
• Participate in and facilitate workshops, solution demonstrations, and presentations using effective consultative and communication skills
• Work collaboratively on diverse teams and build effective relationships with technical and non-technical stakeholders.
• Maintain effective working relationships with people of diverse backgrounds and collaborate across organizational lines.
• Excellent interpersonal and communication skills to communicate ideas to developers.
• Organizational and time-management skills with the ability to work under pressure and manage multiple tasks and projects under competing deadlines and maintain flexibility in response to constantly shifting…