IT Tech III International Airport

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.  to find out about all the amazing benefits and reasons to work for CCD!

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.  to find out about all the amazing benefits and reasons to work for CCD!

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $26.84- $38.00. We also offer generous benefits for full-time employees which include but is not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

This position utilizes a hybrid work model upon completion of in-person training. On-site days will report from our Technology Service Office located on Concourse A at Denver International Airport. The schedule will be Monday
- Friday, standard business hours with a mandatory on-call rotation.

The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the field at least three days a week, and telecommute remotely at a designated workplace within the State of Colorado the remaining days. This policy is subject to change based on the needs of DEN and the IT operation.

Denver International Airport (DEN) is currently seeking an IT Technician III to join the DEN Business Technologies Service Desk Team. The Service Desk team is responsible for assisting airport users with different technological tools and solutions that help make Denver International Airport one of the best airports in the nation.

The IT Technician III will be responsible for:

• Providing professional, polite, customer service-driven level-one support for customer issues or requests related to Windows, Active Directory, desktop/laptop hardware, and software, including but not limited to Office 365, Microsoft Teams, Google Chrome, and smartphones.
• Hardware/apps, Virtual Private Network (VPN), basic audio/visual equipment, installing/uninstalling software from machines and others.
• Troubleshooting issues over the phone and over various engagement methods (phone, ticketing system, in-person, email, Microsoft Teams, etc.)
• Logging/documenting tickets for technical issues and/or requests.
• Processing requests for technological issues from both Phone and Electronic methods.
• Deploying/configuring mobile devices.
• Help lead a quarterly mobile device upgrade plan and assist with billing.
• Coordinating tasks/resolutions with other technicians/teams.
• Escalating calls that are beyond the tier-one scope to other resolver groups
• Writing communications (emails) to the organization about scheduled events (software, maintenance, outages, etc.)
• Identifying processes that can be improved and recommending changes to leadership.
• Performs other…