Helpdesk Support Technician

Our client seeks a skilled Helpdesk Support Technician to join their innovative team, based in Rustenburg . This role is essential for providing first-line technical support to internal staff and external customers, ensuring the smooth operation of IT systems and services. You will be responsible for diagnosing and resolving a wide range of technical issues, offering clear and concise guidance. This is a great opportunity for a tech-savvy individual to grow their career in IT support, contributing to a productive environment within the North West province, and ensuring all users have the resources they need to succeed.

• Provide immediate technical assistance and troubleshooting for hardware, software, and network issues.
• Respond to helpdesk tickets, phone calls, and emails in a timely and professional manner.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Assist users with account management, password resets, and access permissions.
• Document technical issues and resolutions accurately for knowledge base contribution.
• Escalate complex IT problems to senior technicians or specialized teams as needed.

• Previous experience in a Helpdesk or technical support role.
• Proficiency with Windows and macOS operating systems, and common office applications.
• Familiarity with basic networking concepts and troubleshooting.
• Strong diagnostic and problem-solving capabilities.
• Excellent communication and customer service skills, crucial for remote support.
• Ability to manage multiple support requests simultaneously in Rustenburg .

• Attractive salary and performance incentives.
• Flexible remote work arrangements available.
• Opportunities for continuous learning and IT certifications.
• Comprehensive health insurance coverage.
• A collaborative IT team environment fostering skill development.