Tech Officer :Systems Engineer; MS

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Department: EIS (MS Operating Systems COE)

Reports to:

Manager: ITS Infrastructure

To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)

• Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
• Assist with project delivery.
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
• Assist colleagues and contribute to the quality and values
• Drive a proactive culture to reduce common causes of operational problems.
• Understand the requirements of being part of a 24x7 on-call operation
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems

ICT Knowledge

Infrastructure Technology

Teamwork

Communication

Working with people

Applying expertise & Technology

Analysing

Deciding & Initiating Action

Culture Match

Job Match

NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology

OR NQF 4:
Grade 12

3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)

Or

5 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) if highest qualification Grade 12

Valid Drivers license

Ability to work extended /long hours as and when required

Hybrid Remote Worker

Non-Billable

BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.