Directory Update Assistant

Office Administration
· Directory Maintenance
· Remote
· Full-time or part-time
£24.75–£26.75 per hour

An internal directory is useful only if it reflects the current team. The Staff Directory Update Assistant makes routine approved changes to names, department labels, contact channels and other fields the employer has designated. The work is remote, online and careful. You would not decide who holds a role, grant system access or publish a private number because it appears in an email.

Your task is to keep the authorised directory entry consistent with a verified instruction.

A change might arrive from an office coordinator who says a team member has moved to another department. You would locate the right entry, compare the requested field with the current record and update it if the source and instruction meet the company’s process. Where two people share a name, use the supplied identifying information rather than guessing. If a request includes an unfamiliar personal contact detail, ask whether it is approved for that directory before adding it.

After a permitted edit, check the saved entry and how it appears to colleagues who use the directory. The change may also need to be reflected in an approved team list, but you should not assume that editing one screen updates every other system. A short note about what was changed can help someone trace a correction. If a request cannot be completed, record the missing authority or unclear detail so it does not disappear in an inbox.

The role can involve responding to a colleague who says they cannot find the person they need. You can help with the directory’s available search or route the question to the correct team. That is the customer service aspect of an internal support job: give a useful next step without inventing an answer about staffing. A directory entry’s accuracy can affect many people, so a small typo may matter more than the apparent size of the task suggests.

Routine updates could involve:

A typical update begins by locating an existing staff entry and comparing it with the approved instruction. You may change a permitted department or contact field, then check how the saved entry appears in the online directory. If there are two similar names, pause for clarification before editing either one. A possible duplicate should be described to the directory owner rather than merged without authorisation.

A colleague may also ask where to find the right team. You can use the directory to point them to the current approved contact route. Access-permission and staffing decisions must go elsewhere. When a change is completed, make the source traceable according to the procedure. If the same detail appears in another system, do not assume it synchronises automatically; flag a separate update for the team responsible.

The purpose is an accurate directory entry, not an informal source of authority over other accounts.

You will be trained on the directory system, naming conventions and sources of approved changes. A newcomer can learn directory upkeep through the employer’s training. The useful starting habits are comparing two sets of details, using a computer and questioning an uncertain instruction. Organising a club contact list or maintaining a simple group register may provide transferable experience. You should be comfortable with short written communication and careful treatment of personal information.

This is not a recruitment, HR decision-making or technical account-provisioning position. An entry can say who to contact, but it should not be used to grant permissions. If a colleague asks you to make a related change in another system, check whether that action belongs to your defined workflow. A clear handoff is better than an unauthorised update.

The role is remote, with full-time or part-time options according to the opening. A home office area where you can focus on names and fields is useful. Pay is £24.75–£26.75 per hour
. The hiring team will explain the particular directory and working pattern.

You may have relevant experience with a contact list, directory or other shared record without having held this exact title. Point to careful changes and the way you checked them. The employer will teach its online system and welcomes newcomers.