IT Infrastructure Engineer 2nd and 3rd Line with Japanese
Remote / Online - Candidates ideally in
London, Greater London, W1B, England, UK
Listed on 2026-10-16
London, Greater London, W1B, England, UK
Listing for:
Nexus Jobs
Full Time, Remote/Work from Home
position Listed on 2026-10-16
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Infrastructure, HelpDesk/Support
Job Description & How to Apply Below
Date Posted: 14 October 2026
Recruiter:
Nexus Jobs Limited
Location:
London Remote Working:
Some remote working possible
Salary: 40,000 to 50,000
Sector: I.T. & Communications Job Type: Permanent
Work Hours:
Full Time Contact:
Jas Gujral Email: cv Telephone:
Apply for this job nowJob Description IT Infrastructure Engineer 2nd and 3rd Line with Japanese Our Client an global company are looking to recruit an IT Support Engineer with 2nd and 3rd Line experience.
You must be able speak in both English and Japanese.
IT infrastructure system support and maintenance.
Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.
Key Responsibilities:
IT Infrastructure EngineerIT Infrastructure related project
Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
Communicate and coordinate with the user in each office (in English)
Provide support for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents.
Escalate the incidents to the appropriate vendors.
Incident management with the ticketing system (etc. Service Now).Skills / Knowledge:
Technical Proven working experience in IT Service management operations
Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
Basic operation system knowledge (e.g. Windows
10, Windows server, Azure)
Basic Microsoft Office 365 knowledge
Second line level technical support and problem-solving skill Communication Candidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking).User facing support skills
Self-motivated and an innovative mindset
Experience:
3+ years IT experience in a corporate environment.
Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft
365
Cisco/Fortinet Project management experience preferred. The position is based in the City of London.
The salary will be 40K - 50K.Do send your CV to us in Word format along with your salary and notice period.
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