IT Project Manager

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Hybrid / Home-based, with some travel across the UK
Reward: A competitive salary and benefits package reflecting your experience and expertise
Working arrangements: We welcome discussions about flexibility in working days and hours, subject to the requirements of the role.

Are you skilled at understanding business needs and turning them into well-managed technology projects that deliver lasting improvements?

At VIVO Defence Services, we deliver essential infrastructure and facilities management services across the UK Defence estate. We're looking for an IT Projects Manager to coordinate and deliver changes across our internal technology systems, ensuring solutions meet user needs and move successfully into live service.

This is an opportunity to combine business analysis with practical project delivery, working across systems, applications, integrations and processes to improve how our colleagues work.

You'll manage a varied pipeline of technology projects and changes, taking them from initial requirements through planning, delivery, testing and implementation.

Working with business owners, technical specialists and external providers, you'll define clear outcomes, assess impacts and coordinate the activities needed for successful delivery. You'll bring structure to complex requirements, manage risks and dependencies, and ensure operational teams are prepared for change.

Your focus will extend beyond go-live, helping ensure solutions have clear ownership, effective support arrangements and deliver the intended benefits.

You'll engage stakeholders to understand the problem, desired outcome, scope and priority of proposed projects. Through requirements gathering and process mapping, you'll document business and user needs, develop options and establish clear acceptance criteria.

You'll build and maintain delivery plans, coordinating business teams, technical specialists and service providers. You'll track actions, risks, issues, dependencies and decisions, keeping stakeholders informed and ensuring delivery follows VIVO's governance, security and change-control requirements.

You'll plan and coordinate business testing, oversee defect resolution and secure formal acceptance before implementation. Alongside this, you'll assess operational readiness, ensuring communications, training, process updates and support arrangements are in place.

Before go-live, you'll confirm service ownership and documentation, supporting a controlled transition into live operation. Following implementation, you'll track adoption and benefits, capture lessons learned and identify improvements for future delivery.

Throughout each project, you'll constructively challenge unclear requirements and unrealistic plans, holding contributors and providers accountable for agreed quality, actions and timescales.

You'll have relevant experience in IT project management, technology change or project delivery, supported by strong business-analysis skills and an understanding of service transition.

You'll be comfortable managing several projects and changes concurrently, bringing an…