Digital Performance Analyst; Remote​/WFH

As a Digital Performance Analyst, you’ll dive into usage reports and analytics to find out how people really use digital products, where they drop off, and what to fix first. You’ll turn numbers into stories and stories into recommendations.

No prior experience is required. If you enjoy spotting patterns in data and explaining what they mean, we’ll train you on the tools and methods.

• Collect and organize usage data from analytics platforms, store dashboards, and client reports
• Track key metrics such as retention, engagement, conversion, ratings, and churn
• Identify trends, anomalies, and drop-off points in user journeys
• Combine quantitative data with user feedback to explain the “why” behind the numbers
• Build recurring reports and dashboards for the businesses we work with and internal teams
• Research industry benchmarks and best practices for comparison
• Recommend prioritized improvements to digital products
• Follow up after changes ship to measure whether metrics improved
• Document methods, definitions, and findings in a shared knowledge base

Required

• Strong written and spoken English; you can explain data simply
• Comfort with numbers, charts, and logical thinking
• Basic proficiency with spreadsheets (Excel or Google Sheets), including formulas and charts
• Strong attention to detail; you double-check your work
• Ability to work independently and meet deadlines
• Reliable internet connection and a quiet workspace
• Legally able to work in Singapore (Singapore Citizen or PR only)

Nice to Have (not required)

• Coursework or degree in data, statistics, business, economics, IT, or a related field
• Experience with Google Analytics, Mixpanel, Firebase, Looker Studio, Tableau, or Power BI
• Basic SQL or Python
• Understanding of product and growth metrics (funnels, cohorts, A/B tests)
• Experience working remotely

• Analytical: you look past the headline number
• Methodical: you work carefully and check your sources
• Storyteller: you turn data into clear, actionable insight
• Curious: you enjoy digging into what drives user behavior
• Discreet: you handle business data with care

• Paid onboarding/probation of 3 months covering our tools, analytics methods, and reporting standards
• Training in data analysis, dashboard building, product metrics, and report writing
• A dedicated mentor or manager for your first 90 days
• Dashboard templates, SOPs, and example projects to learn from
• Growth paths into Product Analyst, Data Analyst, Growth Analyst, or Analytics Lead