Plant & Equipment Coordinator

Navigate your future and lock in your career as we keep our canals open and alive.

This vacancy will be offered on a remote working basis, with a requirement to attend our hub/office spaces as and when required for team working and meetings. It is therefore essential that applicants are able and willing to work effectively from home.

Our hubs include:
Ellesmere Port, Hatton, Birmingham, Newark. Applicants would ideally be accessible to Long Eaton (NG10 1AU
) for intermittent (one a month) catch ups with the wider team.

See our network map here:

The Hire Desk team assist in supporting the Trust’s aims to improve safety and increase the number of people using the waterways by managing the Trust’s fleet of workboats and land-based equipment, to ensure that the fleet is appropriate for the Trust’s needs, that standards are met and that capital investment is effectively delivered.

• Provide a plant scheduling service to the Trust, matching available resources to planned and reactive tasks, taking into account geography, the availability of suitable plant and external hire options.
• Manage the communications with all teams using Hire Desk ensuring that all enquiries are managed in a efficient, helpful and conscientious way. Provide technical advice to help develop effective solutions.
• Manage the equipment database for Hire Desk, ensuring all records are up to date. This will include data input, record keeping and record amendments.
• Provide analysis of data on the use of Hire Desk and its equipment through the production of reports, to give evidence for procurement, sale, maintenance and refurbishment of equipment. Also provide reports at the required frequency to provide information on performance such as:
  Plant utilisation rates; return to service durations following breakdown, number and nature of breakdowns etc.
• Provide financial management support to the Hire Desk team, under the guidance of the Finance Analysts, to ensure effective management of assets, ordering, creating invoices and other financial processes.
• Review, assess and prioritise basic maintenance and repair requirements for plant owned by the Trust in consideration of the available budget and client requirements, passing more complex issues through to expert teams, to ensure the overall availability of a fleet to meet the requirements of the Trust.

Skills & Qualifications

You’ll have experience providing customer service and administrative support within a technical environment, with strong communication, organisational, and problem-solving skills, and the ability to manage enquiries, technical data, and records while delivering excellent support to customers and colleagues.

• NVQ Level III / HNC or equivalent in a customer service related discipline within a technical area
• Substantial experience in customer service area. Exposure to managing breakdowns, faults and relevant data is desirable.
• Substantial experience of administration. Working experience ordering working parts beneficial.
• Experience logging issues; offering initial solutions support where appropriate.
• Some knowledge of work safety management, i..e understanding/establishing faults & checking service.
• Proven budget management experience.
• Proven experience in SAP of benefit.
• Experienced in the use of word processing and spreadsheet software (Power BI, excel) to write reports - utilisation, issues, orders.

• Communication skills that allow you to inform, help and advise customers clearly and professionally and liaise with other professionals.
• Listening skills and the ability to deal with difficult situations.
• Confidence, patience,…