ServiceNow Platform Manager

Exiger is revolutionizing the way corporations, government agencies, and banks manage risk and compliance in their third-parties, supply chains, and customers through its software and tech-enabled solutions. Exiger’s mission is to make the world a safe and transparent place to succeed.

Exiger is the AI partner for supply chain and procurement automation. Its centralized 1

EXIGER.AI platform allows organizations to manage their entire operating network, from parts to suppliers, regulators, and customers, through an autonomous agentic workforce that learns, adapts, and augments with every decision. The AI-native platform, combined with the largest supply chain knowledge asset, empowers 550+ global customers, including 150 Fortune 500 and 80+ government and defense industrial organizations, to act first. Exiger is FedRAMP® authorized and a 2x Leader in Gartner® Magic Quadrant™ for Supplier Risk Management.

Exiger is seeking a Service Now Platform Manager to lead the strategic direction, governance, and hands‑on administration of our Service Now environment. This role will oversee the platform’s development lifecycle—from design and implementation to optimization and maintenance—ensuring that Service Now solutions align with Exiger’s business needs and technology roadmap. The ideal candidate is both a technical leader and a strategic platform owner, capable of translating business objectives into scalable Service Now capabilities.

• Own and manage the Service Now platform, ensuring stability, security, and scalability.
• Lead the configuration, customization, and deployment of Service Now modules including TPSM, SPM, and SOM.
• Define and maintain platform governance, architecture standards, and best practices.
• Collaborate closely with IT, Security, and business stakeholders to align Service Now capabilities with organizational goals.
• Oversee integrations between Service Now and other enterprise systems.
• Manage upgrades, patches, and releases while minimizing disruption to operations.
• Drive automation and process improvement initiatives across IT and business workflows.
• Mentor and guide administrators and developers supporting the platform.
• Monitor performance, ensure data integrity, and maintain system documentation.
• Establishes and enforces governance frameworks, policies, and best practices for the platform.
• Operationalize business requirements within the platform with along with strategic roadmap planning

• Service Now Certified System Administrator (CSA)–Highly Preferred
• ITIL Certification–Preferred
• Service Now Certified Implementation Specialist (CIS)–Optional
• Service Now Certified Application Developer (CAD)–Optional

• 7-9 proven years of experience managing or developing within enterprise Service Now environments.
• Deep understanding of TPSM, SPM, and SOM modules.
• Strong technical foundation in workflow automation, scripting, and integrations (REST/SOAP APIs).
• Experience defining platform roadmaps, governance, and operational excellence.
• Excellent problem‑solving, communication, and stakeholder management skills.
• Ability to operate strategically while remaining hands‑on when needed

We're an amazing place to work. Why?

• Discretionary Time Off for all employees, with no maximum limits on time off
• Industry leading health, vision, and dental benefits
• Competitive compensation package
• 16 weeks of fully paid parental leave
• Flexible, hybrid approach to working from home and in the office where applicable
• Focus on wellness and employee health through stipends and dedicated wellness programming
• Purposeful career development programs with reimbursement provided for educational certifications

This is a full‑time remote opportunity. Candidates must be located in…