ServiceNow Digital Arch. Presales Senior Manager

Date: Sep 23, 2026

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Service Now Digital Arch. Presales Senior Manager to join our team in Plano, Texas (US-TX), United States (US).

Location:

Remote (with occasional travel as needed)

NTT DATA is seeking a dynamic and experienced Service Now Pre-Sales Solution Consultant who combines deep technical solutioning expertise with strategic pre-sales capabilities. This role will lead complex, cross platform, multiple industries pre-sales and competitive offerings lifecycle management partnering closely with practice sales/GTM, marketing, delivery, alliances to accelerating customer, partner outcomes and practice growth.

• Support opportunity qualification and Lead discovery, and solution strategy for complex multi‑industry pursuits; establish win themes and differentiation by vertical and the depth of the solution.
• Create a end to value map and orchestrate solution pursuit (Product experts, Tech architects, GTM, delivery leaders) ensuring compelling proposals and differentiators.
• Own the technical/ solution design narrative across discovery, PoVs/PoCs, solution reviews, and solution defense.
• Design end‑to‑end solution architecture leveraging Service Now AI and Workflows solutions across Generative AI Controller, AI Search, Process Optimization, and predictive intelligence to deliver measurable outcomes.
• Define an integrated/secure platform solution strategy across cloud, identity, observability, cybersecurity, enterprise apps.
• Balance configuration vs. customization, performance, security, and data governance; articulate tradeoffs and roadmap implications.
• Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
• Support pricing strategies and resource planning for the phases of the engagement.
• Lead value discovery tailored to each industry; translate pain points into value hypotheses and defendable TCO/ROI tied to client KPIs.
• Prototype user‑centric experiences across ITSM, CSM, HRSD, SPM, IRM/GRC, Sec Ops, ITOM/CMDB, App Engine—and industry workflows (FSI, Healthcare/Life Sciences, Public Sector, Manufacturing/Energy, Retail/Consumer, Telecom/Tech).
• Create outcome‑based roadmaps and optimize solution scope to align with budget, entitlements, and roadmap; collaborate with sales/GTM
• Create/evolve Service Now offerings (solution packages, accelerators, reference architectures) with clear value propositions, pricing/packaging, qualification criteria, and delivery approach.
• Build sales and pre‑sales enablement assets (demo scripts, discovery guides, scoping templates, value calculators, one‑pagers, customer stories).

• 6-8 years of pre‑sales consulting experience for global enterprises within the Service Now ecosystem (or adjacent workflow platforms).
• Proven expertise in complex, cross‑industry deals: discovery through close, executive storytelling, solution governance.
• Deep hands‑on understanding of Service Now AI capabilities (Now Assist, Generative AI Controller, AI Search), cross platform architecture, product knowledge and how to apply them to real business outcomes.
• Excellence in value‑based solutioning, value journey creation (TCO/ROI), and outcome‑centric road mapping.
• Experience creating offerings (pricing/packaging, enablement assets) and running integrated campaigns with GTM, marketing and partners.
• Proven Service Now partner/SI…