Technology Support Analyst

# Technology Support Analyst Apply
** Job#: 3055831
***
* Job Description:

**** Apex Systems is partnering with one of our top Financial Services clients to find a talented
** Technology Support Analyst
** to join their growing team in St. Paul, MN.
**** If you're looking for a role where you can make an impact, grow your skills, and work with a respected organization—this could be the perfect fit!
**** JOB DESCRIPTION - Technology Support Analyst
***
* Position Summary:

** Responsible for the effective utilization and support of technology devices and enterprise technology services used by all our client's associates. Device technology support also includes field partners and distribution channels. Effective utilization for technology devices and technology services includes providing safe and secure design, infrastructure, process and distribution, along with training, technical problem solving and support/monitoring services. In addition, research, consultation and marketing of effective practices to the Home Office (and Field, where appropriate) to increase usage, streamline processes, improve productivity, fulfill compliance and regulatory mandates, and achieve long-term expense and productivity goals.

Our client's Tech Support Service Desk is a professional, fun, and structured work environment with regards to time and detail. If you have a positive attitude and sense of urgency, and commitment to providing quality technical support and excellent customer service, you are a fit for the Tech Support Service Desk.
** What you would do in this job:
** 1. Provide first level technical assistance and support to the home office and remote associate’s computer system, hardware or software.
2. Respond quickly and effectively to calls received through the Tech Support Service Desk.
3. Log all incident and requests in a call management tool (Service Now); track incidents and requests from identification through resolution.
4. Walk customer through problem solving process over the phone and or via remote assistance.
5. Monitor and respond to the Tech Support Service Desk ticket queue for incoming tickets, thoroughly assess and evaluate the issue and actively resolve or escalate the ticket.
6. Ask pertinent questions to determine nature of the customers’ issue.
7. Follow up with customers to ensure issue has been resolved to the customers’ satisfaction.
8. Create and maintain knowledgebase documents for use by associates.
** What we'd expect from you:
** 1. Proficient in supporting, troubleshooting a corporate computing, and mobile environment, including supported software and hardware.
2. Strong Customer Service and analytical skills
3. Proficiency in Microsoft Office suite
4. Must be results oriented and able to manage multiple tasks simultaneously.
5. Ability to remain positive in an active environment and interface with customers in a professional, effective manner.
6. Excellent verbal, written, problem solving, interpersonal, organizational, and time management skills.  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or…