Member Implementation Advisor

At Better Impact, we believe technology should make it easier for organizations to do meaningful work. Our software helps nonprofits, hospitals, government agencies, and other organizations manage their volunteer programs, streamline operations, and strengthen community engagement.

Backed by The Brydon Group, Better Impact is growing, and we're looking for thoughtful, collaborative people who are excited to help our members get the most out of the technology they use every day.

We're looking for a Member Implementation Advisor to help new members successfully launch and adopt Better Impact software.

In this role, you'll be part trainer, part problem-solver, and part trusted guide. You'll work directly with new members to understand their goals, navigate implementation, and build the skills and confidence they need to use our software effectively.

Successful implementation isn't just about getting software up and running. It's about helping people understand how technology can support their work, identifying practical solutions to their challenges, and creating a positive experience from the very beginning.

You'll receive training on our software, implementation processes, and member experience standards, gradually taking on greater responsibility as you become familiar with our products and approach.

If you enjoy teaching others, solving problems, building relationships, and helping organizations succeed, this could be a great fit.

This is a fully remote position open to candidates located in the United States or Canada.

Candidates must be available to work Pacific or Mountain Time Zone business hours, regardless of their physical location, to support our members effectively.

• Work directly with new members to understand their goals, existing processes, and operational needs.

• Help members develop practical implementation strategies that align with their organization's priorities.

• Guide members through the implementation process, from initial onboarding through successful software adoption.

• Identify challenges, recommend solutions, and help members make informed decisions about how to configure and use the software.

• Lead engaging, accessible software training sessions for individuals and groups.

• Adapt your communication and teaching approach to different audiences, experience levels, and learning styles.

• Explain software features and workflows in ways that are clear, approachable, and relevant to each member's needs.

• Help members develop the knowledge and confidence to manage their software independently.

• Build positive, professional relationships with members throughout their implementation journey.

• Maintain clear communication, manage expectations, and ensure members understand next steps.

• Introduce members to additional tools, resources, and services that may support their goals.

• Collaborate with colleagues across teams to resolve challenges and ensure a smooth member experience.

• Maintain accurate records of implementation activities, member progress, and follow-up needs.

• Identify opportunities to improve implementation processes, training materials, and the overall member experience.

• Share member feedback and insights with internal teams to support ongoing improvements.

We're interested in candidates who bring a combination of technical aptitude, strong communication skills, and a genuine interest in helping others succeed.

• Experience in a client-facing role, ideally within a SaaS or technology environment, such as implementation, customer success, onboarding, training, or operations.

• Strong communication and presentation skills, with the ability to explain technical concepts clearly to audiences with varying levels of experience.

• Ability to assess customer needs, ask thoughtful questions, and recommend practical solutions.

• Comfort learning new software, troubleshooting challenges, and navigating multiple technology platforms.

• Strong organizational skills and attention to detail, with the ability to manage competing priorities and follow-up activities.

• Ability to work independently while collaborating effectively with colleagues across teams.

• Familiarity with productivity, communication, and customer management tools such as Microsoft Office, Hub Spot, Zoom, Click Up, Intercom, or similar platforms.

• A proactive, adaptable…