Presales Solutions Architect - Observability

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them.

If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

The Presales Solutions Architect — Full Stack Observability at SHI International is responsible for being SHI's Subject Matter Expert on all aspects of full stack observability architecture, including application performance monitoring (APM), infrastructure and cloud monitoring, log analytics, digital experience monitoring, network performance monitoring, and the telemetry pipelines and AIOps capabilities that unify them. In this role, you will split your time between presales client engagements and internal practice development.

On the presales side, you'll take a consultative approach, leading technical discovery sessions with clients to assess their observability maturity, designing target-state monitoring and telemetry architectures, and delivering compelling demos, POCs, and technical presentations. On the internal side, you'll build reusable collateral such as reference architectures, battle cards, and enablement content; evaluate and qualify new vendor partnerships; and conduct training sessions that keep our engineering and sales teams current on emerging observability technologies, platform capabilities, and best practices.

Your credibility and technical depth will make you a trusted advisor to both SHI's most strategic customers and our internal stakeholders, driving meaningful observability outcomes and revenue growth across the Observability practice. This position is a remote position with Home Office setup as determined by SHI management.

• Design and deliver product demonstrations, proof-of-concepts (POCs), and technical presentations focused on full stack observability solutions including APM, infrastructure and cloud monitoring, log analytics, digital experience monitoring, and network performance monitoring platforms
• Lead technical discovery sessions to assess clients' observability maturity across application, infrastructure, cloud, network, and end-user experience domains, including current tooling sprawl, data volumes, and incident response workflows
• Translate complex observability concepts — such as distributed tracing, cardinality and telemetry cost management, service level objectives (SLOs), and AI-driven event correlation — into business-relevant value propositions for both technical and executive audiences
• Design and present target-state observability architectures covering instrumentation strategy, Open Telemetry adoption, telemetry pipeline and data tiering design, alerting and SLO frameworks, dashboards, and integration with ITSM, CI/CD, and security operations tooling
• Develop and maintain internal practice collateral including reference architectures, battle cards, competitive analyses, technical briefs, and vendor evaluation frameworks
• Evaluate and qualify new vendor technologies and product capabilities; make recommendations on partner adoption, platform consolidation, and legacy monitoring tool retirement
• Conduct internal enablement sessions for engineering and sales teams on emerging…