Principal ServiceNow Implementation Specialist Enterprise - Department of Technology

• Final date to receive applications:
  Apply immediately. This recruitment is considered open until filled, but will close no sooner than Friday, October 30, 2026 (11:59 PM).
• Salary Range: $155,298 to $195,338 annually ( to learn more)
• Appointment Type:
  Permanent Exempt, Full Time. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty-six (36) months.
• Work Location:
  
  Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103). However, there may be situations where the incumbent will be required to work at other sites throughout the City and County of San Francisco as necessary.
• Work Arrangement:
  This is a full-time position. The department supports a hybrid work schedule in compliance with City & County of San Francisco policies on remote work.

Are You Ready To Make An Impact In One Of The Most Innovative Cities? The San Francisco Department Of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the city and county of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more!

With a $170M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT excellence:

• IT Project Management Office
• Enterprise Application Services
• Cloud Center of Excellence
• IT Operations and Support including the Service Desk and NOC
• City Infrastructure including the Network, Telcom and Data Centers
• Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery
• Public Safety Systems and Municipal Broadband Fiber
• SFGovTV Broadcasting Services
• IT Finance and Administration Services
• Emerging Technologies

Innovative & impactful work at DT, you won’t just work on IT—you’ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations.

In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

• Competitive pay, benefits, and retirement options
• Career growth opportunities through training, internal mobility, and subsidized education
• Diverse work environment in a diverse city

The Service Now Modernization project is a multi-year initiative to modernize and enhance the City’s enterprise Service Now platform, which supports IT Service Management (ITSM), asset and configuration management, knowledge management, reporting, and the automation and digitization of business processes across DT and partner departments. Its purpose is to expand and strengthen the City’s Service Now capabilities by delivering updated modules, automated workflows, modernized ITSM functionality, and more mature asset and knowledge management processes, along with improved reporting and analytics.

The project is scheduled to run from June 2026 through June 2029. A 36 month timeline is necessary because the modernization effort will be delivered in sequenced phases. The overarching goal of this project is to support DT and other City departments and agencies in their IT modernization efforts by digitizing business processes and intelligently automating tasks and workflows that integrate systems, people, and data across the enterprise.