AI Agentic Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As an AI Agentic Engineer on the Platform AI Engineering team, you will drive the next wave of automation in IT operations by designing and deploying agentic AI solutions that proactively resolve issues, reduce operational burden, and enhance security.

Your mission is to eliminate EUS operations tickets through autonomous agents that anticipate, detect, and resolve user and system challenges before they require human intervention. You will partner across IT, security, and business teams to build secure, compliant, and scalable AI-driven workflows that improve employee experience and safeguard our IT enterprise environment.

This position is an individual contributor role reporting to the Senior Manager, Cloud Apps.

Responsibility Develop and deploy agentic AI solutions that autonomously resolve common EUS operations tickets (service requests, incidents, and routine tasks) using frameworks like Crew AI or Vertex AIIntegrate AI agents with SaaS and IT platforms to drive self-healing and auto-remediation capabilities

Embed security-first principles into every agentic workflow to ensure compliance and protection of corporate assets

Monitor agent performance, impact, and coverage—driving continuous improvement and expansion of automation

Partner with EUS Ops, Security, and IT platform owners to identify high-value automation opportunities

Document agent design, workflows, security considerations, and lifecycle management

Stay current with GenAI, agent frameworks, and IT automation trends to continuously expand adoption

Contribute to the broader AI service ownership strategy, ensuring scalability, reliability, and secure integration across the IT ecosystem

Job Designation

Hybrid:

Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic5+ years of experience in AI/ML engineering, IT automation, or SaaS development2+ years in agentic AI frameworks, workflow automation, or intelligent IT service management

Hands-on experience working with LLMs and integrating RAG pipelines into enterprise solutions

Hands on experience on one or more scripting/programming languages (e.g., Python, Java)
Experience embedding security and compliance controls into AI or automation solutions

Strong understanding of IT operations, incident management, and ticketing systems

Familiarity with Agile, Dev Ops, and CI/CD practices

Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes)
Ability to design and implement Conversational AI chatbots and virtual assistants to deliver intuitive, human-like IT support and streamline end-user…